Technical Writer

- Mid Level

Charlotte, NC

About the position

Siemens Digital Industries is an innovation leader in automation and digitalization. Closely, collaborating with partners and customers, we care about the digital transformation in the process and discrete industries. With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Meaningful optimization for the specific needs of each industry, our outstanding portfolio supports customers to achieve greater efficiency and flexibility. We are constantly adding innovations to its portfolio to integrate groundbreaking future technologies. We're seeking a dynamic and seasoned Technical Writer to join our technology and innovation team. This individual will have a pivotal role in developing technical and client facing documentation by working closely with data scientists, developers, and domain experts.

Responsibilities

• Develop and maintain comprehensive documentation as code for platform engineering and developer portal teams
• Collaborate with cross-functional teams, including developers, product managers, product owners to gather information and ensure accurate, up-to-date documentation.
• Create clear, concise, and user-friendly client facing technical documentation.
• Implement and manage documentation workflows within an agile framework, ensuring timely updates and continuous delivery in sync with product delivery.
• Utilize version control systems (e.g., Git) to manage documentation changes and collaborate with the development team.
• Conduct regular reviews and updates of documentation to ensure consistency, accuracy, and alignment with product updates.
• Develop tutorials, guides, media, videos and other educational materials to support developers in using our platform effectively.
• Participate in sprint planning, stand-ups, and retrospectives to stay aligned with the agile development process

Requirements

• At least 5 yrs experience as a Technical Writer, preferably in a SaaS or software development environment.
• Strong understanding of Documentation as Code principles and practices.
• Must understand IT technologies using cloud-based application and tools
• Proficiency with version control systems (e.g., Git) and documentation tools (e.g., Markdown).
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Experience working within an agile framework and participating in agile ceremonies including presentation of work in Sprint Reviews.
• Familiarity with platform engineering concepts and developer portals.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong attention to detail and commitment to producing high-quality documentation.
• Understand IT technologies using cloud-based application and tools, ITIL is plus
• Working knowledge of SDLC and software development practices

Benefits

• Flexibility - Choosing between working at home and the office
• Health and wellness benefits
• Paid sick leave
• Paid parental leave
• PTO (for non-exempt employees)
• Non-accrued flexible vacation (for exempt employees)
• Incentive compensation