Technical Writer

Full-time - Entry Level

Palo Alto, CA

Professional, Scientific, and Technical Services

About the position

Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are seeking a Technical Writer with experience in creating user instruction guides. This person will be actively involved in creating, maintaining, updating, and publishing help center articles, spec sheets, assembly manuals, presentations, and websites. They will also work closely with client and internal Stakeholders to deliver quality documentation that is used as the reference for learning and application. This role is fully onsite in Palo Alto. We are only considering local candidates.

Responsibilities

• Write, publish, and maintain high-quality help center content for online and print publishing. This includes written, video, and graphical content (diagrams, flow charts, and logos)
• Manage the production and publishing of documentation
• Collaborate with Engineers, Product Managers, Field and Repair Technicians
• Identify user needs, use cases, and build case studies, standard operating procedures, playbooks, guides, manuals etc
• Audit existing documentation against current processes and make revisions appropriately
• Assist with capturing knowledge, ideas, decisions, and documenting information in a user friendly manner
• Help Center/Knowledge Base Management: Manage and maintain multiple Help Centers/Knowledge Bases to ensure our users have access to accurate, up-to-date information. This includes organizing content, implementing search engine optimization (SEO) strategies, and optimizing user experience.
• Documentation Creation and Maintenance: Create, update, and maintain a variety of technical documentation, including help center articles, spec sheets, assembly manuals, and other materials. Ensure all documentation is accurate, user-friendly, and aligned with company standards. Exposure to content authoring and publishing tools. Know-how of video creation, graphics creation preferred
• Collaboration with Cross-functional Teams: Work closely with product managers, engineers, quality assurance specialists, and other stakeholders to gather information and ensure documentation reflects the latest product features, updates, and best practices.
• Continuous Improvement: Identify opportunities to improve documentation, content optimization, tools, and workflows to enhance efficiency and effectiveness. Implement best practices and standards to ensure consistency and quality across all documentation.
• Translation and Localization: Manage the translation and localization of documentation for international audiences, ensuring accuracy and cultural relevance. Coordinate with translation vendors and review translated materials to maintain quality and consistency.

Requirements

• Must have a High School Diploma or equivalent
• 3 -years in technical writing and documentation
• Hands on knowledge of working on multi-modal content
• Technologically savvy
• Excellent interpersonal and communication skills, with the ability to operate and communicate effectively with people at all levels of the Global business.
• Comfortable with a rapidly-changing environment
• Strong problem-solving skills and excellent attention to detail
• Able to work independently, motivated, proactive attitude with a passion for learning, and creative problem solving

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan