Technical Writer

Full-time - Mid Level

Oklahoma City, OK

About the position

Trimble Transportation empowers transportation stakeholders—drivers, carriers, intermediaries, and shippers—to improve collaboration, maximize resource utilization and freight coverage, and transform the world's supply chain for everyone it serves. We optimize the movement of freight by giving shippers and carriers the mobility, enterprise, and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS), we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs, and optimized operations. We seek a proactive, detail-oriented person with exceptional technical writing, editing, research, and organizational abilities. This person will work with technical subject matter experts (SMEs), such as software engineers, product managers/owners, quality assurance engineers, and other documentation staff to research, learn about, and document Trimble Transportation’s suite of software applications. Additionally, this role will involve fully owning, managing, and maintaining both internal and external knowledge bases for the software product.

Responsibilities

• Work with SMEs at all levels of the organization and across multiple teams and departments to collect information that is relevant to end-users or internal implementers for their successful configuration and operation of Trimble’s software products.
• Learn the use cases for the software and how to navigate/use the software enough to be able to write effective user documentation.
• Use team templates and documentation style guidelines effectively to develop documentation that has a consistent visual and structural approach.
• Organize and present content in a manner that meets the needs of the intended audiences.
• Comply with quality standards for well-organized, clear, accurate, and complete end-user documentation.
• Manage, maintain, and organize both internal and external knowledge bases for the software product.
• Ensure documentation is easy to consume and accessible to all readers.
• Efficiently and effectively store and access large amounts of legacy documentation.
• Meet all publication deadlines.

Requirements

• Excellent written, verbal, and organizational skills
• 5+ years’ experience developing end-user documentation, training materials, and/or technical documentation
• Experience using graphic editors, such as Microsoft Paint or SnagIt/SnagIt Editor, for editing and augmenting screenshots
• Bachelor’s degree in Technical Communications, Computer Science, or equivalent work experience
• Independent and proactive worker with strong time management, research, and problem-solving capabilities
• Highly motivated to learn and understand complex software
• Ability to explain technical details and complex use cases clearly and concisely for basic end users
• Experience in formatting and publishing documentation that is easy to consume and accessible to all readers
• Highly organized and able to own, organize, and maintain a knowledge management system
• Attention to detail and ability to create polished, professional materials
• Ability to work well as part of multiple teams simultaneously and learn multiple software applications, how they work together, and various integrations
• Ability to handle multiple tasks, set priorities, schedule and meet deadlines, and take initiative to accomplish tasks with minimal supervision in complex situations
• Fluency in Windows OS systems

Nice-to-haves

• Background in the transportation industry
• Background in knowledge management and/or training
• Familiarity with Scaled Agile development environments, especially as part of a shared services team
• API and SDK documentation
• Atlassian products, specifically JIRA, Confluence, and Bitbucket
• Specific development tools that we use to create online help following the docs-as-code model: Visual Studio Code, AsciiDoc, Antora
• Basic Microsoft SQL skills/SQL Server Reporting Service (SSRS)
• HTML, CSS, XML, JavaScript, or similar web programming languages/tools
• Style guides, especially the Microsoft Style Guide

Benefits

• Medical, Dental, Vision, Life, Disability insurance
• Time off plans and retirement plans
• Tax savings plans for health, dependent care and commuter expenses
• Paid Parental Leave
• Employee Stock Purchase Plan