Technical Writer

SAIC - Huntsville, AL

Full-time - Mid Level

Onsite - Huntsville, AL

Professional, Scientific, and Technical Services

About the position

SAIC is currently seeking a Technical Writer on Redstone Arsenal in Huntsville, AL to support the USINDOPACOM J73 Pacific Warfighting Center (PWC). The primary responsibility of this role is to identify processes from system administration and network operations to create documentation and standard operating procedures (SOPs). This position requires a comprehensive understanding of IT systems and the ability to document processes clearly and accurately. The Technical Writer will be involved in documenting J73 processes and procedures that support USINDOPACOM training events and exercises, including IT event support, IT service desk operations, logistics, and network operations. The role involves researching and developing improved business processes and procedures, conducting and participating in MS Teams meetings, and facilitating focus meetings to support the documentation of processes and procedures. The Technical Writer will also be responsible for validating existing processes to ensure they are clear and accurate, as well as supporting the development of business process analytics and performance measures. This position requires strong communication skills, as the Technical Writer will conduct staff coordination via email, MS Teams, and written products.

Responsibilities

• Document J73 processes and procedures for supporting USINDOPACOM training events and exercises.
• Document IT event support, IT service desk, logistics, and network operations.
• Research and develop improved business processes and procedures.
• Conduct and participate in MS Teams meetings.
• Conduct focus meetings to support process and procedure documentation.
• Conduct staff coordination via email, MS Teams, and written products.
• Validate existing processes to ensure clarity and accuracy.
• Support the development of business process analytics and performance measures.

Requirements

• Bachelor's degree and five (6)+ years of related experience; additional four (4) years of experience accepted in lieu of degree.
• Experience documenting processes and procedures (SOPs).
• Experience holding focus groups to identify business processes.
• Knowledge of IT system administration and network operations.
• Demonstrated skill using MS Word for developing SOPs, MS Excel, PowerPoint, and MS Visio to develop presentations, processes, and procedures.
• Must have a current Active Secret Clearance with the ability to obtain a Top Secret/SCI Clearance.