Technical Writer

Bridge Core - Herndon, VA

Full-time

Herndon, VA

Professional, Scientific, and Technical Services

About the position

The Technical Writer position at Bridge Core in Herndon, VA, is a full-time role that requires a TS/SCI clearance with Polygraph. This position is integral to supporting government agencies by providing high-energy, unified teams that focus on technology integration and innovative approaches to modernize the digital workplace. The Technical Writer will play a crucial role in gathering information from end users and collaborating with software developers to address user inquiries and resolve issues. This role is designed for individuals who are passionate about building tailored technical solutions that enhance government missions and improve client business operations. The successful candidate will be part of a diverse team that is committed to making a lasting impact through the development of client-focused solutions. The position also involves protecting the nation's cyber interests and changing how people work through effective communication and documentation.

Responsibilities

• Gather information from end users and work with software developers to answer user questions and solve user issues.
• Obtain technical data from independent observation, research, and review with technical staff members, as well as studies of published materials and existing documentation.
• Work with subject matter experts (SMEs), analysts, programmers, and other technical staff to obtain relevant information on technologies, methods, and standards of software, applications, and systems.
• Interface with a diverse group of end users to understand and resolve user issues with the system.
• Document and track user issue resolution in a ticketing system and leverage this data to develop FAQs and other knowledge management materials.
• Create, edit, and manage material prepared by other writers.
• Perform quality assurance on all materials.
• Demonstrate and leverage effective questioning, written communication, verbal communication, troubleshooting, problem-solving skills, and technical writing skills.

Requirements

• 2+ years of experience in a role that requires technical writing, such as a Technical Writer, Configuration Manager, Systems Engineer, Knowledge Manager, Instructional Designer, Technical Trainer, or similar role.
• 2+ years of experience with creating documents that effectively communicate highly technical material to non-technical audiences.
• Experience with research and analysis.
• Experience successfully managing multiple projects and delivering on tight deadlines.
• Bachelor's Degree or High School diploma plus additional 6 years of relevant experience in lieu of degree.

Nice-to-haves

• Familiarity with JIRA and Confluence.
• Familiarity with the Assessment & Authorization Process.

Benefits

• Equal opportunity workplace and affirmative action employer.
• Commitment to diversity and inclusion in the workplace.