Technician II (Syracuse, NY)

First Solar • Syracuse, NY

390d • $58,240 - $68,640 • Remote

About The Position

The Service Technician II at NovaSource Power is responsible for managing and completing service-related work on residential and commercial solar systems. This role requires a strong foundation in electrical installation and solar electrical systems, along with excellent customer service skills. The technician will work independently and occasionally with a field manager, performing preventative and corrective maintenance, troubleshooting, and ensuring customer satisfaction. The position may involve travel and emergency responses to system failures, requiring flexibility in working hours.

Requirements

• 1+ years of Residential Solar O&M experience required.
• 3+ years of Residential Solar Installation experience required.
• 3+ years of previous field construction experience required.
• Demonstrated expertise in Residential Solar Commissioning or Installation.
• Knowledge of the NEC and applicable codes and standards is required.
• Excellent customer service skills and communication skills.
• Strong computer skills and ability to operate office equipment.

Nice To Haves

• NABCEP Certification.
• Prior Residential and/or Commercial Solar O&M experience.
• Experience maintaining and servicing solar monitoring systems.
• Experience maintaining and servicing solar inverters/micro-inverters.

Responsibilities

• Troubleshoot, maintain, service, and repair residential and commercial solar systems and associated equipment to ensure 100% customer satisfaction.
• Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
• Perform Preventive Maintenance including physical and visual inspections.
• Perform Corrective Maintenance on both residential and commercial solar systems.
• Perform remote on-site customer services, including installing, commissioning, troubleshooting, and repairing of solar systems and related equipment.
• Conduct full system commissioning with no guidance.
• Operate a multimeter and SunEye to diagnose solar issues.
• Perform meter swaps/replacements and Suneye tests on solar systems.
• Conduct full underperformance investigations and system deactivations/reactivations.
• Complete standard reporting including uploading pictures and compiling written reports.
• Keep warehouse/storage units clean and organized, and manage inventory and material counts.
• Transport materials to job sites and ensure the company vehicle is stocked with necessary materials.

Benefits

• Competitive hourly wage of $28 - $33.
• Opportunities for professional development and training.
• Flexible scheduling options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: No Education Listed