Technician, Repair

About the position

At Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and 'high touch' work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. The overall objective of the department in which this position works is to be a lean, high performance, customer-driven department comprised of people of the highest integrity and quality. The major function of this position is the daily repair of returned sunglasses and to answer incoming telephone inquiries from our customers in a timely, courteous, and efficient manner.

Responsibilities

• Complete Canadian sunglass repairs in accordance with Maui Jim standards.
• Receive, inspect, and analyze returned product to determine which goods meet with warranty and non-warranty criteria.
• Interact with customers via phone and Zendesk to retrieve payment authorization and discuss warranty assessments.
• Provide outstanding customer service to all customers. Assist with customer inquiries.
• Code and invoice all repair parts and charges accurately into the SAP computer system.
• Perform all other work-related duties as requested or required.

Requirements

• High school graduate with 1-3 years customer service experience. Technical or repair background.
• In lieu of education, 4-5 years customer service experience is preferred.

Nice-to-haves

• Attention to detail.
• Good hand-eye coordination.
• Strong customer service skills.

Benefits

• Inclusive and collaborative work environment
• Opportunities for growth and development
• Focus on solid customer service