Technology Support Analyst - Temporary

University of North Carolina at Chapel Hill • Chapel Hill, NC

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About The Position

The School of Information and Library Science (SILS) seeks to advance the profession and practice of librarianship and information science, to prepare students for careers in the field of information and library science, and to make significant contributions to the study of information. We educate innovative and responsible thinkers who will lead the information professions. These future leaders will be equipped to discover principles and impacts of information, create systems, techniques, and policies to advance information processes and services, and advance information creation, access, use, management and stewardship to improve the quality of life for local, national, and global communities. The School's programs are among the top ranked by the US News and World Report, and the School is internationally known for its outstanding research, teaching, and service. We offer multiple Bachelor, Masters, and Doctor of Philosophy degrees as well as a variety of dual degree, professional, certificate and online programs for personal enrichment at any stage of a students' academic career. The Carolina Health Informatics Program (CHIP) is an interdisciplinary research and training program that plays a key role in fulfilling UNC-Chapel Hill's commitment to improving human health through health informatics research, data sharing, development, and education. The Center for Information, Technology, and Public Life (CITAP) is a research center dedicated to understanding the growing impact of the internet, social media, and other forms of digital information sharing in the context of the people who design, use, and govern them.

Requirements

• Associate's degree in Computer Information Technology, Networking Technology, or related area and one year of experience in the information technology field; or
• Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field; or
• Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
• Journey level requires an additional one year of experience.
• Advanced level requires an additional two years of experience.

Nice To Haves

• Familiarity with Lenovo/Dell/Mac hardware.
• Proficiency in Microsoft Windows, Mac OS operating systems, and Microsoft Office 365.
• Experience in automated deployments and IT best practices.
• Campus IT experience (UNC or other campus environment).
• Programming language knowledge.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to students, faculty, and staff for a variety of applications and services.
• Analyze, diagnose, and resolve customer technical problems in collaboration with SILS ITS staff.
• Serve as the lead for the Carolina Technology Associates in providing technical support.
• Support a wide range of systems, networks, and platforms including Lenovo/Dell/Mac hardware, Microsoft Windows, Mac OS operating systems, Microsoft365, and networking.
• Provide technical support via phone, email, chat, and walk-up.

Benefits

• Wide range of professional training opportunities for career growth.
• Exclusive perks including retail and restaurant discounts.
• Savings on local child care centers.
• Special rates for performing arts events.

What This Job Offers

• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree