This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
As a Teller/FSR at SouthState Bank, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of banking transactions. Your primary responsibility will be to serve customers quickly, accurately, and confidentially, adhering to the SouthState Bank Service Standards. You will be expected to have a comprehensive understanding of the bank's products and services, including their features, benefits, and regulations. This knowledge will enable you to identify customer needs and make appropriate referrals to enhance customer relationships. In this role, you will perform various teller duties, including processing transactions for savings, checking, and loan accounts, cashing checks, and maintaining a neat and orderly work area. You may also assist in training new tellers and ensure compliance with banking regulations such as Regulation CC and the Bank Secrecy Act. Additionally, you will be responsible for opening new deposit accounts, handling services like stop payments and wire transfers, and resolving customer complaints with courtesy and discretion. The position requires a strong understanding of customer-facing technology, allowing you to discuss and enroll customers in self-service options. You will be expected to balance transactions daily, service ATMs, and follow security and audit procedures to minimize operational errors. Your ability to communicate effectively and show appreciation for each customer's time and business will be essential in promoting additional services and ensuring customer satisfaction.
Responsibilities
- Serve customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
- Understand and explain the products and services offered by the bank, including their features, benefits, and regulations.
- Identify customer needs and expectations by listening for clues and making referrals to expand customer relationships.
- Maintain a neat and professional personal appearance in accordance with bank policy.
- Ensure compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
- Process transactions for savings, checking, and loan accounts, including cashing checks and processing withdrawals.
- Balance transactions daily and service/balance ATMs as needed.
- Open new deposit accounts and handle services such as stop payments and wire transfers.
- Resolve customer problems and complaints with courtesy and discretion, directing difficult issues to appropriate sources for assistance.
- Maintain accurate records and reports resulting from customer development attempts.
Requirements
- High school diploma or equivalent.
- 1 year of experience in cash handling, sales, or customer service, preferably in a banking environment.
- Good interpersonal skills and computer skills.
- Ability to read, write, speak, and understand English.
Nice-to-haves
- Previous banking experience preferred.
- Demonstrated expertise in Teller II and basic FSR job functions.
Benefits
- Health insurance
- 401k retirement plan
- Paid holidays
- Paid time off (PTO)
- Employee discounts
- Professional development opportunities
