Kestra Medical Technologies - Cleveland, OH

posted 7 months ago

Full-time - Mid Level
Cleveland, OH
251-500 employees
Publishing Industries

About the position

The Territory Manager at Kestra Medical Technologies, Inc. is a pivotal role responsible for securing new business and managing a designated sales area independently, often working remotely from the main offices. This position requires the individual to contact and consult with a variety of clients across different clinical settings, ensuring that the sales and ongoing support of Kestra's innovative cardiac medical devices are effectively managed. The Territory Manager is expected to consistently meet or exceed quarterly and annual sales targets, while also developing trusted partner relationships with key accounts and stakeholders within the territory in a professional and ethical manner. In addition to direct sales responsibilities, the Territory Manager provides essential training, ongoing product service, and support, as well as assistance in the reimbursement process. The role involves preparing quarterly Business Plans to present to Regional Sales Leadership, ensuring responsible use of budgeted expenses, and attending key exhibits and conventions as required. The Territory Manager will coordinate patient interactions with Clinical Advisors and the Customer Care team, providing timely feedback and information to internal stakeholders. This position requires managing the entire sales cycle from introduction to product delivery, building long-term partnerships through sales calls, and maintaining a positive client relationship while adhering to confidentiality protocols regarding patient information. The ideal candidate will possess a passion for the company and its mission, demonstrating a commitment to continuous improvement and the highest ethical standards. They will be expected to work collaboratively with team members across various geographies and functions, while also being results-oriented and innovative in their approach to customer service. Emotional intelligence is a critical skill for this role, particularly in high-pressure situations, as the Territory Manager will need to recognize and manage their own emotions while influencing others effectively.

Responsibilities

  • Responsible for the sales and ongoing support of Kestra products
  • Consistently meet or exceed quarterly and annual sales targets as well as performance-based objectives
  • Grow and develop trusted partner relationships with key accounts and stakeholders within the territory in a professional and ethical manner
  • Prepare quarterly Business Plans and present to Regional Sales Leadership
  • Ensure responsible and appropriate use of budgeted expenses by adhering to Kestra policies and procedures
  • Attend key exhibits and conventions, as required
  • Coordinate patient interaction with Clinical Advisors and Customer Care team
  • Provide key feedback and information in a timely manner to appropriate internal stakeholders
  • Work closely with leadership across the Sales and Marketing Teams to successfully implement market strategies
  • Manage sales cycle from introduction to product delivery
  • Build long-term partnerships from sales calls
  • Manage pipeline of customers
  • Proactively maintain positive client relationships
  • Respond to client issues and complaints
  • Maintain records and sales data
  • Adhere to Pledge of Confidentiality regarding patient information

Requirements

  • Minimum 3 years of documented successful sales experience in the medical space
  • Experience with Challenger Sale, SPIN, or like sales model
  • Demonstrated strong business acumen
  • Excellent written and verbal communication skills
  • Valid driver's license in state of residence with a good driving record
  • Ability to consistently work remotely
  • Must be able to achieve credentialing for hospital system entry including documentation of vaccination and immunization status, pass background check, pass drug screening testing, review and agree to hospital policies and procedures, completion of online courses such as HIPAA, Bloodborne Pathogens and Electrical/Fire Safety

Nice-to-haves

  • Minimum 5 years demonstrated experience with Cardiac Rhythm Management devices or calling on interventional cardiology
  • Bachelor's degree in business administration, sales, or marketing
  • Experience selling to Cardiology and/or Electrophysiology practices
  • Experience within the Cardiac or other Medical Device industry
  • Knowledge of MS Office
  • Experience with MS Teams

Benefits

  • Health insurance
  • Dental insurance
  • 401(k) matching
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