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Copart - Dallas, TX
posted 18 days ago
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. We are actively searching for a detail-oriented and proactive Processing Center Processor to play a key role in the administrative and shipping operations of our documents shipping center. As a vital member of the team, the ideal candidate will bring one year of office support experience in a customer service role, coupled with excellent communication skills, both verbal and written. The primary responsibilities include handling call queues, managing total loss packets, performing calls to lien holders and lending institutions, and conducting initial and follow-up calls to vehicle owners/insureds. The successful candidate should possess a high school diploma and the ability to work independently or collaboratively in a team environment. In addition to exceptional customer service skills, the Processing Center Processor should demonstrate effective prioritization and deadline management, multitasking ability in a fast-paced environment, and attention to detail. Analytical skills for addressing hardware and software problems, familiarity with a Windows environment, and proficiency in maintaining and repairing mailing equipment are essential. The role involves collaborating closely with banks and lienholder entities, identifying/analyzing vehicle title documents within company and Provincial guidelines, and managing the shipping center's shared inbox. The candidate should exhibit flexibility for occasional overtime as needed and the physical capability to lift/move items up to 55lbs with or without accommodation. If you are a candidate with a valid driver's license, bilingual French skills (a plus), and a proactive mindset, we invite you to join our team and contribute to the efficient and customer-focused operations at Copart.