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Copart - Dallas, TX

posted 18 days ago

Full-time - Entry Level
Dallas, TX
Motor Vehicle and Parts Dealers

About the position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. We are actively searching for a detail-oriented and proactive Processing Center Processor to play a key role in the administrative and shipping operations of our documents shipping center. As a vital member of the team, the ideal candidate will bring one year of office support experience in a customer service role, coupled with excellent communication skills, both verbal and written. The primary responsibilities include handling call queues, managing total loss packets, performing calls to lien holders and lending institutions, and conducting initial and follow-up calls to vehicle owners/insureds. The successful candidate should possess a high school diploma and the ability to work independently or collaboratively in a team environment. In addition to exceptional customer service skills, the Processing Center Processor should demonstrate effective prioritization and deadline management, multitasking ability in a fast-paced environment, and attention to detail. Analytical skills for addressing hardware and software problems, familiarity with a Windows environment, and proficiency in maintaining and repairing mailing equipment are essential. The role involves collaborating closely with banks and lienholder entities, identifying/analyzing vehicle title documents within company and Provincial guidelines, and managing the shipping center's shared inbox. The candidate should exhibit flexibility for occasional overtime as needed and the physical capability to lift/move items up to 55lbs with or without accommodation. If you are a candidate with a valid driver's license, bilingual French skills (a plus), and a proactive mindset, we invite you to join our team and contribute to the efficient and customer-focused operations at Copart.

Responsibilities

  • Answer multi-line telephone in a professional manner
  • Perform calls to lien holders and lending institutions to secure payoff information, letters of guarantee, and copy of title or any applicable documents
  • Initial calls to owners/insureds (customer-specific tasks to inform owner of packet that will be mailed or electronically sent to them)
  • Follow-up calls to vehicle owners/insureds to follow-up on needed documents or to correct documents if needed
  • Follow-up calls to lienholders for any applicable documents that are needed
  • Total Loss Packet handling (create, mail, or send electronically documents required per Provincial guidelines)
  • Troubleshooting Pitney Bowes Relay Inserter and high-capacity printer set up
  • Review and complete Province-specific forms Order and track Power of Attorneys documents for provinces that require physical documents
  • Will be held to the internal cycle times and other auditable criteria
  • Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations
  • Maintain inventory of shipping supplies and manage relationships with vendors
  • Collaborate with the technical team to troubleshoot any equipment or software-related issues
  • Use company resources to gather information and offer solutions to meet customer needs
  • Process mail incoming and outgoing per criteria
  • Read and interpret various reports and documents
  • Call queues (ability to answer basic Title questions, give claim updates, and direct caller to correct party/team if applicable)
  • Other duties as assigned

Requirements

  • High School Diploma
  • One year of office support experience in a customer service role preferred
  • Excellent communication skills (verbal and written)
  • Ability to work independently or in a team environment
  • Effective prioritization and deadline management
  • Multitasking ability in a fast-paced environment
  • Attention to detail
  • Analytical skills for hardware and software issues
  • Familiarity with Windows environment and PC interaction
  • Maintenance, repair, and installation of mailing equipment
  • Proficiency with office equipment
  • Basic math skills
  • Typing at least 45 Words Per Minute
  • Basic 10 Key proficiency
  • Identify/analyze vehicle title documents within guidelines
  • Work closely with banks and lienholder entities
  • Occasional overtime flexibility
  • Physical ability to lift/move items up to 55lbs with or without accommodation
  • Valid driver's license

Nice-to-haves

  • Bilingual French skills a plus

Benefits

  • Medical/Dental/Vision
  • 401k plus a company match
  • ESPP - Employee Stock Purchase Plan
  • EAP - Employee Assistance Program (no cost to you)
  • Vacation & Sick pay
  • Paid Company Holidays
  • Life and AD&D Insurance
  • Discounts
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