This job is closed

We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

AtkinsRealis - Selma, NC

posted about 1 month ago

Full-time - Mid Level
Selma, NC
Professional, Scientific, and Technical Services

About the position

AtkinsRéal is seeking a Traffic Operations Center (TOC) Senior Supervisor to join our team in Selma, NC. This position requires candidates to work second shift (1:45pm-10:15pm). The TOC Senior Supervisor will function as a manager for staff, coordinating with clients, administration, management, and staff, while responding to inquiries and requests for information. The role involves assigning and monitoring daily activities of shift staff, managing staff performance, conducting employee evaluations, and providing necessary training and guidance. The supervisor will also actively review traffic management activities, address escalated issues, and maintain knowledge of TOC operations tasks. Additionally, the supervisor will develop and manage staffing schedules, provide coaching and mentoring, and perform special assignments related to traffic operations and incident management.

Responsibilities

  • Functions as manager for staff, coordinating with client, admin, management, and staff.
  • Assigns/monitors daily activities of shift staff in assigned area of responsibility.
  • Manages staff performance and provides timely reviews to supervised personnel.
  • Conducts employee performance evaluations.
  • Initiates and processes all personnel actions (e.g. hiring, termination, promotion).
  • Provides training and guidance to TOC Assistant Supervisors.
  • Communicates regularly with internal project manager to provide status updates.
  • Reviews traffic management activity for accuracy and appropriateness.
  • Addresses, resolves or reassigns escalated issues with customers and stakeholders.
  • Coordinates with other agencies as appropriate.
  • Maintains knowledge and capability to perform all TOC operations tasks.
  • Oversees various programs and prepares reports as assigned.
  • Develops and manages shift staffing schedules.
  • Provides coaching and mentoring to maximize performance.
  • Works nights and/or weekends in emergency operations activation.
  • Performs special assignments related to traffic operations.
  • May coordinate and attend meetings.
  • Works with HR staff to recruit and hire new employees.

Requirements

  • Bachelor's degree in related field or ten years relevant experience.
  • Experience in a traffic operations center and supervisory experience.
  • Proficient with computer skills.
  • Excellent oral communication and interpersonal skills.
  • Good command of the English language.
  • Aptitude for geography and maps.

Benefits

  • Competitive salary
  • Flexible work schedules
  • Group Insurance
  • Paid Family Leave
  • Two Floating Holidays
  • Paid Parental Leave (including maternity and paternity)
  • Pet Insurance
  • Retirement Savings Plan with employer match
  • Employee Assistance Program (EAP)
  • Learning and development programs, training, career opportunities, and tuition reimbursement
  • Inclusive culture of Employee Resources Groups
  • Employee-funded Foundation with a 2-to-1 match providing STEAM education for minorities
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service