Trainee Genesys Cloud Consultant

About the position

We are looking for a Trainee Genesys Cloud PS Consultant to join our team and grow with us. We offer a multi-tiered training approach built around on-the-job learning. This includes courses from Genesys with accompanying certifications, combined with hands-on experience alongside seasoned team members. You will learn from training courses and senior colleagues and then apply your newly acquired skills directly to your work.

Responsibilities

• Support the design and implementation of Genesys Cloud delivery projects, including participating in technical workshops and capturing technical requirements.
• Assist in modifying Genesys system configurations based on business requirements and other factors.
• Participate in the analysis of complex technical and business issues.
• Help establish and maintain technical architectures while learning to implement new technologies.
• Contribute to the Genesys contact center switchover to production by supporting tasks as assigned by the project lead.

Requirements

• Basic knowledge of software development and cloud computing concepts.
• Familiarity with programming languages such as JavaScript, Python, or Java.
• Strong problem-solving skills and eagerness to learn new technologies.
• Excellent communication and teamwork abilities.
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.

Nice-to-haves

• Knowledge of contact center operations and customer service processes.
• Programming certification.

Benefits

• Hands-on experience with industry-leading Genesys Cloud CX technologies.
• A variety of international projects and mobility across projects.
• Professional development support and certification opportunities.
• A flexible work schedule with remote possibilities.