Training Content Manager

Full-time - Mid Level

Boise, ID

Executive, Legislative, and Other General Government Support

About the position

The Training Content Manager will oversee the development and delivery of training materials and support for the Luma system, an enterprise reporting planning software used by the State of Idaho for HR and finance operations. This role focuses on enhancing user engagement, adoption, and proficiency through effective training and documentation. The manager will collaborate with various teams to identify training needs and ensure the accuracy of training resources, while also providing tier 0 and 1 support to state agencies and employees.

Responsibilities

• Answer customer calls and triage tickets through the use of Service Now.
• Utilize analytical and problem-solving skills to assist customers with questions related to system functionality.
• Participate in the support of end users as needed through incident management.
• Assume content authoring responsibility of assigned Luma Finance and HCM group(s) training materials, technical writing processes, procedures, policies, training aids, and other resources that support employees.
• Design and develop new materials and update existing materials to meet the specific needs of your assigned Luma finance, HR and WFM group(s).
• Collaborate with finance, HR, payroll, WFM and agency subject matter experts to identify training needs, performance gaps, process improvements, and maintain documentation and resource materials.
• Provide virtual and instructor led training on system usage, as needed.
• Ensure the accuracy of the system training environment for virtual training and resource development.
• Stay informed about Infor Customer Update system enhancements that require Luma documentation updates.
• Provide weekly updates on your assigned work, projects, requests, and assignments to the lead and/or bureau chief.
• Participate in defining and executing the vision for the Division and in the development of short-term and mid-range plans to achieve vision milestones.
• Monitor the priority of assigned work tasks, manage their own workflow, and support the tasks and workflow of work teams.
• Coordinate with other Luma Division staff to address cross-functional needs.
• Manage calendars and dates to ensure time-bound functions occur on time and within system parameters.
• Respond to stakeholder inquiries in a timely manner, as defined by SCO policy.
• Attend and participate in meetings to keep Luma staff up-to-date on customer success and office activities.
• Provide back up on support duties within the Bureau.
• Clearly define expectations for staff under supervision. Guide, coach, develop, and train staff towards achieving those expectations.
• Represent the Office to other organizations (such as other state agencies and accounting organizations) and to the public.

Requirements

• At least 5 years of Human Capital and Financial management experience.
• Experience in instructional design, technical writing, and training and delivery (3 year minimum is preferred).
• Demonstrate an understanding of finance, procurement, projects and grants, budget, HR, WFM, and/or payroll or a desire to learn.
• Strong customer service orientation, excellent interpersonal skills, as well as strong change and conflict management skills.
• Demonstrated ability to make decisions under pressure and to lead in a team environment.
• Good oral and written presentation skills, a high level of energy and enthusiasm, and strong abilities in managing and developing personnel.
• Collaborative team player who can give and receive constructive feedback, adapt to changing work priorities and deliverables, and think critically to ensure the delivery of appropriate training and support to employees.
• Self-starter with the initiative to proactively complete tasks and anticipate work needed for Luma processes, programs, and employee needs.
• Intermediate technology skills, including Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Webex, Snagit.

Nice-to-haves

• Documented successful performance supporting State human resources or finance operations.
• Good knowledge of the Luma human resources, workforce management, payroll and/or finance modules, understanding of the environment in which human resources or financial applications function including agency issues, central organization issues, security, etc.
• Good understanding of the Infor CloudSuite product (Luma System).

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• PERSI retirement benefits
• Paid sick leave
• Paid vacation leave
• Parental leave
• 11 paid holidays per year