Training Program Experience Manager

About the position

The Training Program Experience Manager will be responsible for enhancing and overseeing the training program experience across the brand, creating a suite of resources to support store-level Training Program Managers in helping program participants reach their fitness goals. This role will lead the creation and execution of training programs, both written and video resources, and live training events while contributing to the overall strategy and seamless delivery of these initiatives. This position requires 2-3 days in the corporate office. We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it's needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities

• Help define the Fleet Feet training experience and ensure consistency across the brand.
• Develop and maintain video and written resources to support Training Program Managers and coaches through our intranet.
• Host educational training events to set Training Program Managers and coaches up for success in their roles.
• Track training program registrants, revenue, and profitability to uncover actionable insights.
• Connect with successful Training Program Managers to find opportunities to systematize what makes them successful.
• Create scalable running programs from the ground up.
• Explore various training platform solutions and partner with provider(s) to ensure needs are being met on an ongoing basis.
• Collaborate across departments to lead in the creation of resources that can be deployed by Training Program Managers directly to program participants to enhance the overall experience.
• Present content at virtual and in-person meetings as needed.
• Directly support stores as needed.
• Partner with internal and external collaborators to support all aspects of the training program experience.

Requirements

• Coaching certification and 3+ years of scaled coaching experience highly preferred
• At least 1 year of run specialty industry experience preferred
• At least 1 year of video production/editing experience preferred
• Strong presentation skills and comfortable speaking in front of large audiences
• Experience and highly proficient with the Google Suite, Microsoft Word, Excel, PowerPoint, and retail POS systems
• Excellent communication (both verbal and written), collaboration, and facilitation skills
• Strong organizational skills with business-oriented thinking
• Passionate, positive, self-motivated, and detail-oriented
• Collaborative and customer-centric

Benefits

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Exciting professional development opportunities, including a mentorship program, talent development initiatives, employee resource groups, a monthly learning opportunities on diverse topics.
• Robust benefits package (medical, dental, vision, FSA, HSA, Employee Assistance Program, and more)
• 401(k) Retirement Plan for all part and full-time employees (Age 21+) with 4% employer matching and immediate vesting (company-owned stores)
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members