Transit Support Specialist

High Valley Transit - Park City, UT

Full-time - Entry Level

Park City, UT

About the position

The Transit Support Specialist plays a crucial role in facilitating effective communication between drivers and riders, ensuring a high-quality public transit experience for residents and visitors of the Wasatch back. This position involves working closely with internal teams to identify operational issues and opportunities for improvement, thereby contributing to the smooth and efficient functioning of transit services.

Responsibilities

• Serve as the primary point of contact for drivers and riders, resolving issues, answering questions, and providing real-time support.
• Manage inquiries related to trip scheduling, rider feedback, and driver concerns.
• Book micro, paratransit, & EMT rides for our visitors and residents.
• Maintain a high level of customer service by addressing and troubleshooting concerns with professionalism and empathy.
• Assist drivers with troubleshooting vehicle technology and service tools.
• Identify trends and areas of improvement, communicating feedback to internal teams to enhance service delivery.
• Work closely with operations and dispatch teams to ensure seamless daily transit operations.
• Document and report customer interactions, issues, and outcomes using our internal systems.
• Support in the development and implementation of driver and rider training materials.
• Perform additional duties as assigned by management to support operations.

Requirements

• A strong communicator with excellent listening, reading, and writing skills.
• Tech-savvy, with the ability to navigate various software platforms; familiarity with CRM tools is a plus.
• A problem solver who can think on your feet and proactively address challenges.
• Comfortable working in a fast-paced environment, managing multiple tasks at once.
• Customer-focused, with a passion for delivering exceptional service to our community.
• A team player who takes pride in your work and supports your colleagues.
• Empathetic and able to understand and address both driver and rider concerns.

Nice-to-haves

• Bilingual (English/Spanish) is a plus but not required.