This job is closed
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About the position
The Treatment Coordinator at Great Expressions Dental Centers plays a crucial role in enhancing the patient experience and ensuring a smooth flow of operations within the dental office. This position is primarily responsible for communicating the recommended treatment plans to patients, ensuring they understand the importance of the proposed treatments for their overall health, and discussing the financial options available to facilitate their commitment to necessary care. The Treatment Coordinator acts as a liaison between the dental team and the patients, promoting the qualities of the dental professionals and fostering a positive environment for patient care. In this role, the Treatment Coordinator must listen attentively to patients' concerns and apply sound judgment to provide practical solutions. They are tasked with obtaining patient commitment to financial arrangements and guiding patients through the office flow to schedule follow-up appointments for further treatment. Compliance with federal, state, and other regulations, including OSHA, HIPAA, and company policies, is paramount, ensuring that all operations adhere to the highest standards of care and professionalism. The Treatment Coordinator will also be involved in various administrative tasks as requested by their direct manager, contributing to the overall efficiency of the dental practice. This position requires a blend of strong communication skills, a solid understanding of dental terminology, and the ability to work independently in a fast-paced environment, all while maintaining a superior level of patient experience.
Responsibilities
- Communicates recommended treatment plan to the patient and promotes good qualities of the doctor.
- Listens to individual patients' concerns and assists them by applying judgment and practical solutions.
- Provides feedback to patients regarding specific tactics that change financial and patient care outcomes.
- Works to obtain commitment to financial arrangement protocols from patients.
- Guides patients through proper office flow to assist in arranging appointments for follow-up treatment.
- Maintains strict compliance with Federal, State, and other regulations (OSHA, WC, Dental Board, HIPAA, ADA, DOL, Company policies & procedures).
- Performs other tasks as requested by the direct Manager.
Requirements
- High School Diploma or GED with 4 or more years' experience in a dental office environment.
- Familiarity with dental terminology to clarify treatment options to patients.
- Ideal candidates will have a Bachelor's degree in Healthcare Administration, Medical Sales, or other related degree.
- Strong computer skills including Microsoft Office and Healthcare Practice Management systems.
- Ability to work with mathematical concepts in practical situations.
- Ability to read, analyze, and interpret common insurance plans and financial information.
- Proven track record of developing highly productive working relationships.
- Ability to work independently and professionally in a fast-paced environment.
- Excellent written and interpersonal communication skills.
- Superior patient experience skills and a successful track record of positive patient communications.
- Ability to create and maintain good communications with patients to explain and gain understanding and acceptance of treatment planning.
