Job Description: Overview At Intuit we believe everyone should have the opportunity toprosper, which is why our mission is Powering Prosperity Around theWorld. Being a mission-driven company includes living our valueseveryday and nothing is more important to us than the success ofour customers. You will be working toward advancing our goal of PoweringProsperity Around the World by providing expert guidance, taxpreparation, and explanations of tax and technical terms to ourcustomers. You will also have the opportunity to shape thedirection of one our newest product offerings, TurboTax LiveBusiness, while working at the #11 ranked company on Fortune's 100Best Companies to Work For. If you are a highly motivated individual with business taxpreparation experience, excellent communication skills and anactive, unrestricted credential (CPA/EA/Practicing Attorney), weneed you to help our customers complete their taxes using IntuitTurboTax Business products. The successful candidate will be responsible for managing complexbusiness tax returns for Partnerships and S Corporations. The idealcandidate will possess a strong knowledge of federal and state taxlaws and regulations for business and personal tax returns, as wellas significant experience in preparing and filing business andpersonal tax returns. What you'll bring Strong business tax preparation experience and extensive knowledgeof tax laws as evidenced by 3 or more years of recent experiencepreparing federal and state business tax returns (1065 and/or1120-S) for at least 20 clients/customers per season forcompensation, using commercial tax preparation software. Must possess active unrestricted credential: EA (Enrolled Agent),CPA (Certified Public Accountant), or Practicing Attorney Minimum of 2 seasons of personal Tax Preparation experience, with aminimum of 30 tax returns per tax year in a tax practice or retailsetting for compensation, strongly preferred Bookkeeping experience with books to tax preparation is stronglypreferred. Experience preparing Business Tax returns for service industrycustomers strongly preferred. Must possess or be able to obtain any related state licenses,certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number(PTIN). Commit to a minimum schedule of at least 20 hours/week (minimum 4hour shift increments) throughout the tax season Working knowledge of Circular 230. Proficient with technology; solid knowledge of computer operationsand software. Strong customer service skills - ability to interact with customersthrough video and audio tools in a professional, friendly, andconfident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, anddetermination. Ability to work in a fast-paced environment with minimalsupervision. Must have (or be willing to obtain) a dedicated hardwired internetconnection that meets Intuit Security criteria and a quiet locationin which to work. How you will lead This is a virtual, customer-facing role; you will be using ourstate of the art video communications software (Smartlook) tointeract with customers. Help TurboTax Business customers who are working on their taxreturns or have delegated their tax returns with: o Tax advice o Full Service Business return preparation and signature o Product/software inquires o Tax calculations o Filing tax extensions Create high quality customer interactions and experiences thatinstill confidence using deep customer empathy, and your extensiveknowledge and expertise in the field of business tax preparationand books to tax accounting entries. Utilize and leverage government websites, professional resources,and team expertise to seek out and deliver the right answer to thecustomer using everyday language. Apply defined practices, procedures, and company policies totroubleshoot and resolve customer tax advice and tax returnpreparation Document customer interactions Work continuously toward meeting company key performance metricsand Big Bet Goals. Participate in pilot testing, projects, and experience validations,as needed.