Underwriter Manager

Dream Finders Homes - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

Construction of Buildings

About the position

The Underwriting Manager at Jet HomeLoans, LP is a pivotal role responsible for overseeing a team of loan underwriters and ensuring the efficient management of the underwriting pipeline. This position requires a strong leader who can manage a team of up to 25+ employees, focusing on performance, productivity, and employee engagement. The Underwriting Manager will be tasked with developing Underwriter Supervisors and managing staff overtime requests, ensuring that the loans approved by the team are salable and conform to applicable investor and agency guidelines. The role also involves maintaining high-quality work standards in accordance with company policies and procedures, ensuring that loans within the assigned pipeline close on time, and meeting Key Risk Indicator (KRI) and Key Performance Indicator (KPI) metrics. In addition to managing the underwriting team, the Underwriting Manager will review and resolve complex loan issues, handle loan-level escalations, and participate in daily pipeline calls and meetings. The position also includes responsibilities for recruiting and hiring underwriting staff, managing employee satisfaction and engagement, and ensuring high customer satisfaction scores from both internal and external clients. Building and maintaining strong relationships with sales, processing, underwriting, closing, secondary, and compliance teams, as well as key home builder partners, is essential. The Underwriting Manager will also be involved in responding to internal Quality Assurance and Quality Control reviews, assisting with training for new hires and process changes, and preparing reports for senior management. This role reports directly to the Director of Operations.

Responsibilities

• Manage a loan underwriting team of up to 25+ employees.
• Oversee staff performance and productivity.
• Develop Underwriter Supervisors.
• Manage staff overtime requests.
• Ensure loans approved by the team are salable and conform to investor/agency guidelines.
• Maintain work quality in adherence to company policies and procedures.
• Ensure timely closing of loans within the assigned pipeline.
• Meet assigned Key Risk Indicator (KRI) and Key Performance Indicator (KPI) metrics.
• Review and resolve complex loan issues.
• Manage and resolve loan-level escalations.
• Participate in daily pipeline calls and meetings.
• Assist with recruiting and hiring of underwriting staff.
• Manage employee satisfaction and engagement.
• Oversee external and internal customer satisfaction scores.
• Develop relationships with sales, processing, underwriting, closing, secondary, and compliance teams.
• Cultivate relationships with key home builder partners.
• Respond to internal Quality Assurance and Quality Control reviews.
• Assist with training for new hires and process changes.
• Prepare and present reports to senior management.
• Report process and policy infractions to the Director of Operations.

Requirements

• 2-3 years of leading teams of loan underwriters.
• 5+ years of new mortgage loan origination underwriting experience.
• Excellent knowledge of Non-Conforming, FNMA, FHLMC, FHA, VA, and USDA guidelines.
• Deep understanding of federal and state laws (e.g., TRID, TILA, ECOA, HMDA).
• Strong technical skills with the ability to learn loan origination software and other technologies.
• Ability to write correspondence and present information effectively to employees and management.
• Ability to read and interpret various loan documents such as promissory notes and agency/investor directives.
• Problem-solving skills with the ability to collect data and establish facts to resolve situations.
• Ability to work under pressure and meet competing deadlines.
• Basic math skills for calculating figures such as discounts and percentages.
• Basic computer skills including word processing and email.

Nice-to-haves

• 2-3 years of Ellie Mae Encompass Loan Origination System experience.
• A bachelor's degree or equivalent certificate.
• Proficiency in Microsoft Excel.