Underwriter/Operations

Arthur J. Gallagher - Tulsa, OK

Full-time - Entry Level

Tulsa, OK

Insurance Carriers and Related Activities

About the position

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. The Underwriter/Operations position is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that consistently meets or exceeds CSO benchmark expectations and carrier expectations. This role reports directly into the Assistant Program Manager/Underwriter.

Responsibilities

• Contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects.
• Assist underwriters in servicing and operational management of accounts.
• Underwrites individual insurance applications to cover property and casualty with guidelines set for the issuance of policies on a standard or substandard basis.
• Successfully and profitably manages an assigned group of accounts.
• Builds and solidifies relationships with existing clients by providing outstanding ongoing care.
• In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
• Secures existing business and drives the sale of additional services and lines of coverage.
• Nurtures relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
• Provide support in servicing and management of accounts.
• Direct team in problem solving, issues resolution, and handles escalations directly when needed.
• Work in collaboration with Team Leaders and staff to ensure we are operating within company policies & procedures and any external regulation.

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License (P&C).
• Proficiency in Microsoft Office.

Nice-to-haves

• Previous insurance knowledge and experience reading and understanding policy language.
• Detail oriented, strong analytical skills.
• Proficient in using technology as a tool to improve efficiency and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Benefits

• Paid parental leave
• Health savings account
• Health insurance
• Dental insurance
• Flexible spending account
• Matching gift program
• Vision insurance
• Flexible schedule
• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program