Union Data Center Lead Technician

About the position

Direct Line is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data centers and technology companies. Direct Line is backed by private equity firm and headquartered in Fremont, California with additional locations in US, Asia-Pacific and Europe. We are looking for a highly energetic, result oriented, passionate, and hands-on team members with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision.

Responsibilities

• Installation/decommissioning of network and cabling infrastructure in a Data Center environment.
• Deliver sustainable and repeatable solutions and processes, always with an eye on improvement.
• Provide structured feedback on project progress to Stakeholders.
• Exhibit quality workmanship on all work and maintain Data Center cleanliness.
• Follow all production, safety and quality standards, codes, and industry best practices.
• Collaborate with various Stakeholders to remove project obstacles.
• Reading and comprehending blueprints and building documentation/redline work.
• Track and submit timesheets for crew reporting.
• Perform job walks.
• Maintain paperwork and run service jobs.
• Coordinate with QAQC on quality status walks.

Requirements

• Knowledge and use of basic telecom hand tools.
• Must be capable of leading a crew of 1-5 technicians.
• Must understand customer service, perform job walks and communicate with customer for job requirements.
• Accept responsibility of outcome of work performed by him/her and/or by employee that directly report to him/her.
• Clear understanding of job safety requirements.
• Be able to read and understand job floor plan.
• Should be familiar on wiring schemes and wiring testing.
• Should be able to pull all types of low voltage cables.
• Should understand and be capable in performing field terminations and labeling.
• Capable of maintaining orderly paperwork, capable of running midsize to large projects and service jobs.
• Possess skill to layout MDF and IDF closets, be able to dress all types of cable and perform all types of terminations.
• Basic understanding of both copper and fiber cable testing and troubleshooting.
• Capable of working in Data Centers.
• Shall be able to work on analog, DSL, and be able to extend T1 lines.
• Be able to patch network equipment.
• Effectively communicate with Foreman, Leads, Tech.
• Understanding metrics/SLA's and able to track.
• Knowledge and understanding of network Handover.
• Track lessons learned as they occur.
• Knowledge and understanding of Project Close Out.
• Identify the tech's strengths and weaknesses.