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Franciscan Alliance, Inc.posted about 1 month ago
Lafayette, IN
Resume Match Score

About the position

Franciscan Health is one of the largest Catholic health care systems in the Midwest, with 12 ministries and access points across Indiana and Illinois. The organization prides itself on hiring coworkers who provide compassionate, comprehensive care for patients and the communities served. The position involves responding to call lights, directing inquiries, activating alerts, and monitoring the tube system where applicable. The role includes greeting and assisting patients, visitors, physicians, students, and staff, answering questions, and coordinating activities among nursing staff, physicians, and hospital departments. Effective communication of patient information is crucial, as is maintaining accurate records and supplies. The position also involves assisting with onboarding and training new coworkers.

Responsibilities

  • Responds to call lights and directs inquiries to the appropriate party.
  • Activates alerts and monitors tube systems where applicable.
  • Greets and assists patients, visitors, physicians, students, and staff.
  • Answers questions and coordinates activities among nursing staff, physicians, and hospital departments.
  • Facilitates communication of patient information within the unit and with other departments.
  • Maintains information on-call schedules and communication tools.
  • Answers multi-line telephones and directs callers appropriately.
  • Provides unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.
  • Maintains supplies and office equipment, including downtime devices for Epic.
  • Assists in the onboarding and training of new coworkers.
  • May transcribe physician orders using knowledge of anatomy, physiology, and medical terminology.

Requirements

  • High School Diploma/GED preferred.
  • 1 year of healthcare-related experience preferred.
  • Basic Life Support Program (BLS) certification from the American Heart Association required.
  • Health Unit Clerk (HUC) certification preferred.

Job Keywords

Hard Skills
  • Communicating With Patients
  • Health Care System
  • Life Support
  • Medical Terminology
  • Patient Assistance
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