This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
The Universal Banker at Olympia Federal Savings & Loan Association is a pivotal role responsible for the opening, processing, and servicing of various types of savings and deposit accounts. This position requires a strong focus on customer service, utilizing business development skills, and maintaining account retention through prompt and courteous interactions with customers. The Universal Banker will efficiently and accurately conduct both basic and complex new accounts and teller transactions, ensuring that all operations align with the Association's policies and procedures. In this role, the Universal Banker will apply a comprehensive understanding of both teller and lead teller positions, assisting in these areas as needed. They will be tasked with opening and processing new account documentation in accordance with the Association's policies, including adherence to the customer identification program. Additionally, the Universal Banker will be responsible for researching and preparing savings Verifications of Deposits in a timely manner, as well as preparing savings account loan documentation as requested. The position may also involve performing notary services, acting as an Association check signer, and managing returned items, vault operations, cash management, and safe deposit boxes. The Universal Banker will also participate in daily balancing and cash replenishment of ATMs, ensuring that all work is completed accurately and under dual control. A key aspect of this role is cross-selling the Association's products and services, thereby contributing to the overall growth and success of the organization. The Universal Banker must follow all Association policies and procedures diligently, ensuring compliance with applicable regulations and maintaining the highest standards of customer service.
Responsibilities
- Open and process new account documentation in accordance with Association policies.
- Research and prepare savings Verifications of Deposits in a timely manner.
- Prepare savings account loan documentation as requested.
- Perform notary services and act as an Association check signer.
- Manage Returned Item Management (RIM), vault operations, cash management, and safe deposit boxes as needed.
- Participate in daily balancing and cash replenishment of ATMs, ensuring accuracy and dual control.
- Cross-sell Association products and services to customers.
- Follow all Association policies and procedures.
Requirements
- Excellent customer service skills.
- Exceptional written and verbal communication skills, with the ability to explain complex banking regulations and documents clearly.
- Ability to work positively with supervisors and fellow employees in a team environment.
- Ability to exercise customer confidentiality and discretionary judgment.
- Demonstrated ability to accurately handle cash and numerical transactions.
- Arithmetic ability to perform basic calculations involving decimals and percentages.
- Ability to read, write, speak, and understand English well.
- Strong organizational skills and ability to prioritize tasks effectively.
- Basic proficiency in PC and Microsoft Office, with a willingness to learn new software.
- Ability to work well under pressure in a fast-paced environment.
- Maintain a working knowledge of applicable Association Policies and Federal Regulations.
