Universal Member Service Representative I

Indiana Members Credit Union-posted about 1 year ago

$36,400 - $38,480/Yr

Full-time • Entry Level

Indianapolis, IN

Credit Intermediation and Related Activities

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The Universal Member Service Representative I plays a vital role in maintaining and enhancing member relationships through exceptional service. This position involves performing advanced account maintenance and financial transactions, ensuring compliance with internal policies and regulations, and providing support to both members and employees.

Accurately process all member and non-member transactions.
Research member questions, problems, and complaints and respond with accurate information.
Open and close all types of accounts while ensuring required forms and records are completed in compliance with internal policies and statutory regulations.
Assist with advanced account maintenance and problem solving for members and non-members.
Process and create/order debit cards for members along with assisting with debit card disputes and fraud.
Process stop payments, print statements and histories for members.
Assist with night deposits, ATM deposits, wire transfers, large currency reports, deceased members, and irate members.
Assist employees with problem solving and questions.
Supply cash for tellers in absence of the Teller Supervisor or Assistant Teller Supervisor.
Provide assistance to the Teller Supervisor and Assistant Teller Supervisor with balancing and detailing the vault, ATM, and cash recycler.
Cross-sell IMCU products and services.

6-12 months of credit union or financial institution experience.
12 months of customer service/cash handling experience.
High school diploma, GED, or equivalent.
Completion of Teller Supervisor training, Basics & Advanced Products and services training with IMCU.

Ability to multi-task and exhibit patience in stressful situations.
Exceptional interpersonal and communication skills.
Attention to detail, maintain adaptability, flexibility and organizational skills.
Skilled in use of core system, Evolve, Synapsys, etc.

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