Apple - Austin, TX

posted 3 months ago

Full-time
Austin, TX
Computer and Electronic Product Manufacturing

About the position

As a US Consumer Digital CX Specialist at Apple, you will play a crucial role in driving digital sales with top consumer retail partners. Your responsibilities will include defining and implementing traffic-generating programs, optimizing the customer journey, and collaborating with various teams to enhance digital account plans and sales programs. This position focuses on leveraging web analytics and eCommerce expertise to achieve conversion goals and expand Apple's presence in the digital channel.

Responsibilities

  • Drive the Apple customer experience (CX) within our channel business focused on growing sales and strategic program performance.
  • Work closely with cross-functional partners to develop innovative digital merchandising strategies, calendars, and plans that support and promote sales of Apple products.
  • Recommend and execute constant improvements to achieve business goals, add unique capabilities, and achieve and exceed sales growth by closely focusing on traffic and conversion drivers.
  • Drive localized execution of global programs in partnership with marketing teams.
  • Utilize online KPIs, web analytics, and performance metrics to analyze, develop, and execute on growth programs, insights, and opportunities on a weekly, monthly, and quarterly basis.
  • Lead weekly and monthly business reviews with cross-functional Apple teams and Retail partners, as well as global teams.
  • Partner closely with Sales, Finance, and Operations to ensure that the customer experience and merchandising plans support forecasts.

Requirements

  • 8+ years of related experience in sales/merchandising.
  • Minimum of 5 years of digital/site merchandising or equivalent experience.
  • Passion for eCommerce across digital channels, traditional online retailers, and social commerce.
  • Experience collaborating with creative and UX teams to build exceptional customer experiences and define shopping journeys.
  • Proven success delivering growth by driving innovative digital merchandising marketing and operations backed by eCommerce data analytics and financial KPIs.
  • Strong analytical skills, problem-solving ability, and creativity to develop robust analytic approaches and translate strategy into practical and measurable action.
  • Excellent verbal and written communications skills, and the ability to articulate results of analyses in easy to understand business terms for a variety of cross-functional and multi-directional partners.
  • Ability to network effectively, build internal and external relationships, and influence key stakeholders regarding partner strategy, resources, and budgets.
  • Excellent project management skills including work prioritization and planning.

Nice-to-haves

  • Experience with a preferred focus on selling to major eCommerce/marketplaces and retail partners.
  • Proficiency in web analytics tools such as Adobe Analytics.

Benefits

  • Equal opportunity employer committed to inclusion and diversity.
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