About the position
The Mid to Senior level UX Designer and Researcher is responsible for informing product decisions through deep user insight and strategic research initiatives. With these insights, you will deliver seamless and accessible experiences for caregivers and K-12 students who are switching to online schools. As a strategic thinker, you’ll help lead high-impact projects that help caregivers understand virtual learning, choose and enroll in the right school, and transition to a new educational journey. Not only will you help shape our customer experience, but you will also ensure that it's accessible to an inclusive, wide-ranging audience and integrates with a larger brand and product portfolio. You’re a strong problem solver and a trailblazer and should feel comfortable designing with constraints and working with ambiguity. You’re both analytical and empathetic and are equally comfortable with research methods and creating designs that reflect those learnings. Along with peers in research, product, engineering, SEO, and CRO, you’ll contribute to a highly collaborative, low-ego, and fast-paced team culture.
Responsibilities
- Work with UX and UI designers, providing constructive feedback, managing workload, and fostering growth.
- Approach design from the perspective of participatory and human-centric design.
- Support iterative testing of design solutions to ensure alignment with user needs.
- Collaborate with UX researchers, product designers, product managers, and data analysts to define research objectives, plan studies, and execute research initiatives.
- Conduct foundational and evaluative research using qualitative methodologies such as usability testing, user interviews, surveys, and card sorts.
- Communicate research findings through written reports, artifacts, and presentations tailored to various audiences.
- Balance priorities and juggle ambiguous problem spaces along with well-defined design challenges.
Requirements
- At least 3+ years of relevant experience shipping products with an in-house product team.
- Proficiency in design software such as Figma.
- Familiarity with analytical software, including Heap, Tableau, and Qualtrics.
- Ability to clear required background check.
Benefits
- Health benefits
- Retirement contributions
- Paid time off
- Eligible employees may receive a bonus
