UX Designer

About the position

SheerID’s Audience Data Platform is an industry-leading marketing solution that honors individuals such as Military members, Teachers, and Nurses with exclusive discounts and services. Founded on the insight that deep, empathetic conversations with deserving communities benefits everyone, our platform has continuously evolved through ongoing customer feedback. Our commitment to strong UX is evident in our investment in seamless consumer interactions and client tooling. We are seeking an experienced UX Designer to join our design team as we continue to scale. You will play a critical role in enhancing our consumer and customer journeys, ensuring they are intuitive, engaging, and effective.

Responsibilities

• Advance the User Experience: work autonomously and with the design team lead to continuously improve the UX through high-quality UX designs that delight users and drive business outcomes.
• Customer-Centric Design: Conduct ongoing user research, customer discovery, and multivariate testing to deeply understand the customer journey, identify pain points, and uncover opportunities for improvement.
• Cross-Functional Collaboration: Work closely with product design lead, product managers, engineers, and data scientists to design, test, and implement innovative UX solutions.
• Participate in and occasionally lead discovery conversations with customers, users, and internal stakeholders.
• Participate on development teams as needed, collaborating with the product manager and tech lead to design and test solutions.
• Create wireframes, storyboards, sitemaps and screen flows for new products and features.
• Create product prototypes at various levels of fidelity.
• Conduct usability testing as needed.
• Design challenges include: implementing new features, improving existing ones and enhancing the look and cohesiveness of the entire experience.
• Advocate for the user perspective to ensure our product is coherent and always serves their interests.

Requirements

• 4+ years experience in user experience and product design in a B2B2C or B2C SaaS software company.
• Strong visual and interaction design skills.
• Strong understanding of usability principles and experience applying them.
• Deep empathy for users and a passion for translating user needs into elegant, functional experiences.
• Comfortable working closely with engineers to ensure smooth design handoff and implementation.
• Detail-oriented, with strong organization and process skills, and ability to manage multiple projects simultaneously under time constraints.
• Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives in collaborative work.
• Strong communication skills and demonstrated success presenting in a clear and compelling manner to cross-functional stakeholders.
• Strong design portfolio (with examples of work on web and mobile apps).
• Be self-directed but also collaborative.
• Keen problem-solving and organizational abilities.
• Creativity and attention to detail.
• Experience with key product design tools, such as Figma, Adobe CC and collaboration tools like Miro, Jira, Confluence, and Slack.

Nice-to-haves

• Familiarity with web front-end technologies such as HTML, CSS, and JavaScript.