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About the position
As Minnesota's largest newsroom continues to reimagine its digital future, we're seeking a UX Researcher to join our growing product team in shaping exceptional news experiences. You'll be joining us at a pivotal moment. In 2024, we completed a full company rebrand and we reimagined our digital presence across web, mobile, and emerging platforms - all of which generated substantial momentum toward game-changing digital subscriber goals over the next four years. Your research expertise will help shape how millions of Minnesotans discover, engage with and rely on local news.
Responsibilities
- Lead research and validation for our digital presence relaunch, including navigation and information architecture validation, new homepage and article experience testing, mobile app redesign validation, and account management and subscription flow optimization.
- Establish foundational research practices and workflows.
- Build our user research repository and insights-sharing system.
- Design and execute both tactical and strategic research using mixed methods.
- Synthesize complex findings into clear, actionable insights that drive product decisions.
- Collaborate across product, consumer growth, sales, marketing and newsroom teams.
- Create compelling deliverables that build user empathy across the organization.
- Help establish our research practice, including processes, tools and best practices.
- Mentor colleagues in research methods to foster a user-centered culture.
Requirements
- Experience conducting UX research in an agile product development environment.
- Strong command of both qualitative and quantitative research methodologies.
- Excellence in research planning, execution, analysis and presentation.
- Experience with modern research and analytics tools.
- Outstanding communication skills and ability to influence cross-functional teams.
Nice-to-haves
- Experience in media, journalism or subscription products.
- Knowledge of news consumption patterns and behaviors.
- Background in data analysis or visualization.
- Experience establishing research practices in growing organizations.
- History of measuring and demonstrating research impact on business outcomes.
Benefits
- Modern Downtown Office: Enjoy a state-of-the-art workspace with a free fitness center, collaborative center, golf simulator, and a rooftop patio.
- Comprehensive Benefits: Includes commuting subsidy, medical, dental, and vision insurance.
- Wellness & Work-Life Balance: Participate in our wellness program with financial incentives, generous paid time off, flexible holidays, one volunteer day, and two wellness days.
- Financial & Family Support: Benefit from a 401(k) with company match, paid parental and caregiving leave, hybrid work arrangements, and tuition reimbursement.
- Additional Perks: Access to an employee assistance program, pet insurance, flexible spending accounts, and health savings accounts.
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