About the position
The UX/UI Designer II (Contractor) position is a critical role within our team, focusing on designing, developing, and producing holistic digital experiences. This role requires a strong advocate for the user, working closely with product managers to strategically solve complex problems. The designer will be responsible for creating flows, sketches, wireframes, prototypes, and other design artifacts that define and communicate end-to-end user experiences. The ideal candidate will work independently with minimal supervision while also demonstrating the ability to lead projects and initiatives autonomously. The designer will drive a user-centric, iterative, and collaborative design process that revolves around rapid prototyping, user research, and continuous improvement and deployment. They will contribute to coherent visual and interaction designs across various flows and channels. Additionally, the designer will work with UX research to plan user testing sessions and translate research findings into future design deliverables. Conducting stakeholder interviews, analyzing customer feedback, and researching user behavior will be essential to enhance existing products. Collaboration with the product team is crucial to evaluate and prioritize features that balance business and end-user needs. The designer will also participate in and/or organize design workshops to drive discovery and better understand user needs. Presenting UX/UI designs confidently to stakeholders, users, and development teams in both formal and informal settings is a key aspect of this role. Employees at all levels are expected to understand and embody the company's Operating Principles, prioritize customer experience, and promote inclusion and diversity in their work.
Responsibilities
- Responsible for designing, developing & producing holistic digital experiences
- Advocate for the user while working closely with product managers to strategically solve complex problems
- Create flows, sketches, wireframes, prototypes, and other design artifacts to define and communicate end-to-end user experiences
- Work independently with minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously
- Drive user-centric, iterative, and collaborative design process revolving around rapid prototyping, user research, continuous improvement & deployment
- Contribute to coherent visual and interaction designs across flows and channels
- Work with UX research to plan user testing sessions and translate research findings into future design deliverables
- Conduct stakeholder interviews, analyze customer feedback, usability and research user behavior to enhance existing products
- Collaborate with the product team to evaluate and prioritize features balancing business and end user needs
- Participate in and/or organize design workshops to drive discovery and better understand the user's needs
- Confidently present UX/UI designs to stakeholders, users, and development teams in formal and informal settings
Requirements
- 5-7 years relevant experience
- Experience working as a UX/UI designer on digital web and mobile projects
- Experience with web development and CMS systems is a plus
- Proficient in Figma
