Vehicle Operations Specialist

About the position

The Vehicle Operations Specialist will serve as a key player for physical locations, responsible for setting schedules, prioritizing vehicle workflows, requesting resources, and coordinating work efforts with on-site managers. This role involves managing charging station capacity and maintenance to ensure there is a plan of action based on scheduled customer demand and prioritization. The specialist will also manage the lot to ensure safe and usable drivelines at all times, complete final quality checks, create effective service orders, and provide feedback to service and other teams as needed. Additionally, the role includes preparing paperwork for open states deliveries, validating paperwork, scanning, and filing completed dealer jackets in a secure file cabinet, and conducting various audits including security, inventory, and asset location. Communication of roadblocks and proposed resolutions to management is essential, as well as ensuring adequate stock of supplies and inventory resources. The specialist will receive, inspect, and process incoming inventory, prepare, inspect, and stage vehicles for remarketing, and work cross-functionally with proper communication and collaboration with other teams. Completing assignments with a high level of accuracy and embracing ambiguous situations is crucial, along with being resourceful and seeking customer-centric solutions to problems. Additional tasks may be assigned as needed from the business, and the ability to transport vehicles while working in various weather elements is required. Participation in continuous improvement activities with guidance from leads/managers is also expected.

Responsibilities

• Serve as key player for physical locations including setting schedules, prioritizing vehicle workflows, requesting resources, and coordinating work efforts with on-site managers
• Manage charging station capacity and maintenance to ensure there is a plan of action based on scheduled customer demand and prioritization
• Manage the lot and ensure that there are safe and usable drivelines in the lot at all times
• Complete final quality checks, create effective service orders, and provide feedback to service and other teams as needed
• Ensure product quality standards through supporting vehicle wash and/or detailing/paint correction activities
• Prepare paperwork for open states deliveries
• Validate paperwork, scan, and file completed dealer jackets in secure file cabinet, FedEx all deal jackets to central title at end of day
• Conduct various audits to include but not limited to; security, inventory, asset location, etc.
• Communicate and surface roadblocks as well as proposed resolutions to management where needed
• Ensure adequate stock of supplies and inventory resources proactively reaching out when applicable
• Receive, inspect and process incoming inventory, including completing Bill of Lading (BOL) paperwork
• Prepare, inspect, and stage vehicles for remarketing to be transported to the auction via carrier
• Work cross-functionally with proper communication and collaboratively with other teams onsite and remote
• Complete assignments with a high level of accuracy and embrace ambiguous situations
• Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems
• Participate in continuous improvement activities with guidance from leads/managers.

Requirements

• At least 2 years of experience with operations, logistics, or lot management
• Must be at least 21 years of age
• Previous EV or detailing experience a plus
• Ability to lift up to 50 lbs safely
• Valid state driver's license with a safe driving record
• Ability to obtain and maintain local sales licenses if applicable in your state
• Proficiency with computers and software
• Ability to work in a fast-moving environment that changes day to day
• Flexibility to work based on the demands of the business, which may require working evenings/nights or weekends
• Desire to work in workplace that is employee centric and has a foundational focus on the environment and clean energy solutions
• Ability and willingness to travel (up to 40% of the time) as required to support other market launches and operations
• Fully vaccinated against the COVID-19 virus (proof required)