Vehicle Operations Support Specialist II (Manheim)

Full-time - Entry Level

Omaha, NE

Wholesale Trade Agents and Brokers

About the position

The Vehicle Operations Support Specialist II at Cox Automotive is responsible for managing account relationships and ensuring customer requirements are met. This role involves reviewing vehicle condition reports, making recommendations for reconditioning, and facilitating communication between various departments to ensure timely vehicle processing and sales readiness.

Responsibilities

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles.
• Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• Prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Requirements

• High School Diploma/GED and 3 years' experience in a related field, or a combination of education and experience as specified.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service essential.

Nice-to-haves

• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc.
• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Ability to drive vehicles with standard and automatic transmission.

Benefits

• Paid jury duty
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Military leave
• Paid time off
• Parental leave
• Vision insurance
• Volunteer time off
• Bereavement leave