Venue Operations Manager

Hyatt - Nashville, TN

Full-time - Mid Level

Nashville, TN

Accommodation

About the position

The Venue Operations Manager at Hyatt is responsible for overseeing the daily operations of hotel outlets, ensuring exceptional guest service and employee satisfaction. This role involves strategic planning, team leadership, and collaboration with various departments to enhance revenue and maintain high service standards. The position is integral to the hotel's food and beverage team and offers opportunities for career advancement within the organization.

Responsibilities

• Support and manage the hotel outlets while collaborating with the Food & Beverage Director and other hotel departments.
• Responsible for short and long-term planning of all outlets, including the restaurant, lounge, in-room dining, and coffee store.
• Ensure effective hiring, training, development, promotion, and continuous reinforcement of staff.
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
• Develop and implement creative strategies for revenue enhancement and cost containment.
• Develop and recommend the budget, marketing plans, and objectives, managing within those approved plans.
• Maintain a high energy, positive, professional appearance.
• Plan, coordinate, and manage special events and holiday functions.
• Take the initiative to run the outlets as a free-standing entity.

Requirements

• Full-time management position requiring full flexibility and the ability to work weekends and holidays.
• A true desire to understand and anticipate the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Proficient in general computer knowledge, including a working knowledge of point of sale systems.
• Extremely detail-oriented and organized.
• Proven leadership skills.
• Strong food and beverage knowledge, including wine, spirits, and beer.
• Hotel experience and a thorough understanding of restaurant service.
• Previous experience as an Assistant Restaurant Manager or a Restaurant Supervisor preferred.

Nice-to-haves

• High energy and entrepreneurial spirit.
• Motivational leader and effective communicator.
• Effective in providing exceptional customer service.

Benefits

• Career advancement opportunities within Hyatt.
• Supportive working environment.