Vermont Lottery Customer Service Specialist

State of Vermont - Berlin, VT

Full-time

Berlin, VT

Executive, Legislative, and Other General Government Support

About the position

The Vermont Department of Liquor and Lottery is seeking a Customer Service Specialist to provide advanced clerical and technical support for the Vermont Lottery. This role involves processing prize claims and payments, ensuring compliance with tax regulations, and delivering exceptional customer service to both internal and external stakeholders. The position requires effective communication skills to explain lottery rules and handle challenging interactions with claimants and agents. The work is supervised by the VT Lottery Customer Service Supervisor.

Responsibilities

• Process prize claims and payments for the Vermont Lottery.
• Calculate and withhold applicable federal and state taxes on prize payments.
• Provide excellent customer service to internal and external customers and agents.
• Explain lottery rules, procedures, and statutes to customers.
• Handle inquiries and resolve issues from irate claimants and agents.

Requirements

• High School diploma or equivalent.
• Two or more years of work experience involving customer service duties.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• 11 paid holidays each year
• Generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Defined benefit pension plan
• Deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program