Veterans Program Manager - 11-037 -SC/ Bell Shelter

$80,000 - $80,000/Yr

The Salvation Army - Bell, CA

Full-time - Mid Level

Bell, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Veterans Programs Manager at Bell Shelter is responsible for leading and supervising the Veterans and Housing programs, ensuring effective operations and high standards of service delivery. This role involves overseeing a team of Veteran Housing Case Managers and a Substance Use Disorder Counselor, managing client documentation, and facilitating psycho-educational groups. The manager will also collaborate with various stakeholders to meet program goals and compliance requirements, while maintaining a safe and supportive environment for program participants.

Responsibilities

• Provide leadership and supervision of Bell Shelter's Veterans / Housing programs.
• Oversee day-to-day operations of the Veterans housing programs.
• Supervise the Veteran Housing Case Managers and Substance Use Disorder Counselor.
• Maintain documentation for participant files, including intake documents and assessments.
• Facilitate psycho-educational group sessions as assigned.
• Collaborate with the Quality Assurance Coordinator and LAHSA staff for data accuracy and reporting.
• Ensure programs meet target measures set by funders.
• Advocate for participants to access mainstream benefits and services.
• Host monthly transitional/veteran house meetings and community events.
• Prepare funder-required reports for the Veteran Housing program.
• Conduct periodic reviews and audits of service documentation for compliance.
• Review daily incident or grievance reports and follow up as necessary.
• Conduct training events for program staff on quality assurance and improvement.
• Recruit and onboard programming team members, addressing staff issues as needed.
• Analyze data for continuous quality improvement in service delivery.
• Create a safe and conducive shelter environment for program participants.

Requirements

• Bachelor's degree (master's degree preferred) in a relevant field.
• At least 3 years of experience with homeless/social service programs.
• Solid proficiency in Microsoft Office.
• CPR/First Aid certification prior to hire.
• TB clearance prior to hire.

Nice-to-haves

• Experience in managing social service programs.
• Knowledge of funder contracts and compliance requirements.

Benefits

• Competitive salary of $80,000 per year.
• Opportunities for professional development and training.