Virtual Medical Assistant - Customer Navigation Center

Honorhealth - Phoenix, AZ

Part-time - Entry Level

Remote - Phoenix, AZ

10,001+ employees

Hospitals

About the position

The Virtual Medical Assistant at HonorHealth plays a crucial role in enhancing patient care by serving as a liaison between patients and healthcare providers. This position involves responding to inbound calls, facilitating prescription refills, and assisting with non-urgent medical inquiries. The role is part-time and offers a hybrid or remote work option after an initial training period.

Responsibilities

• Serve as a liaison between providers, facilities, pharmacies, insurance plans, support staff, and patients.
• Receive, triage, and respond to inbound requests via phone calls and electronic messages.
• Assist with virtual care activities such as gathering and documenting medical history, medication refills, and test result communication.
• Help maintain provider schedules and prepare patients and charts for telehealth encounters.
• Manage outpatient registration, appointment scheduling, referrals to specialists, and patient portal administration.
• Authorize services, equipment, and medications as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Medical Assisting Diploma/Certificate from an accredited training program required.
• 1 year of experience in a medical office setting required.
• Basic Life Support (BLS) certification required.

Nice-to-haves

• Previous Medical Assistant experience within a Primary Care Medical Group Office.
• Recent medication refill experience.

Benefits

• Diverse benefits portfolio for full-time and part-time team members.
• Opportunities for training and development.