VoIP & Unified Communications Specialist

$44,850 - $81,075/Yr

Leidos - Ogden, UT

Full-time

Ogden, UT

Professional, Scientific, and Technical Services

About the position

Leidos has a career opening for a VoIP & Unified Communications Specialist at Hill AFB, UT. This position is integral to the Defense Information Systems Agency (DISA), which provides Defense Information System Network (DISN) services to the Department of Defense (DoD) and other government organizations. The core telecommunications capabilities supported by GSM-O II enable the Warfighter to meet operational needs by providing worldwide telecommunications that support natural disaster relief, peacetime humanitarian assistance, regional conflicts, and ongoing strategic deterrence activities. The role is situated within the Unified Capabilities O&M Incident Management Desk, part of DISA's 24x7 Network Operations Center (NOC), which supports worldwide voice and video services. The position requires shift work, including nights and weekends, and may involve extended periods of sitting while on a computer or phone, engaging with customers. The specialist will be responsible for conducting network and telecommunications system incident investigations, monitoring DoD-wide voice/video support hardware and services, and maintaining, troubleshooting, documenting, and repairing network devices, including phone systems, call managers, video teleconferencing (VTC) systems, and network infrastructure. In addition to technical responsibilities, the specialist will analyze network and telecommunications alarms to identify potential issues and solutions, recommend and implement solutions for the smooth operation of the DISN network, and conduct training for newly hired technicians. The position operates under limited to no direct supervision and may include other job requirements as assigned.

Responsibilities

• Conduct network and telecommunications system incident investigation.
• Monitor DoD-wide voice/video support hardware and services (legacy and current offerings).
• Maintain, troubleshoot, document and repair network devices including phone systems, call managers, VTC's, network infrastructure and trunk circuits.
• Analyze network and telecommunications alarms and identify potential issues/solutions.
• Identify, recommend, and implement simple solutions for smooth continuing operation of the DISN network as capacity needs change.
• Conduct training of newly hired technicians.
• Work under limited to no direct supervision.
• Perform other job requirements as assigned.

Requirements

• Proficiency in two or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems.
• Competency in two or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.
• Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
• General understanding of IP and transport network topologies.
• High School Diploma and 2-4 years of relevant technical experience.
• Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.
• Ability to participate in a 24/7 shift work environment, including working nights and weekends.
• Must have an active, in-scope US Top Secret Government issued security clearance.

Nice-to-haves

• Knowledge surrounding two or more of the following: Routers, Switches, PRI's, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptography operation/configuration.
• Understanding of Session Initiated Protocol (SIP) messaging.
• Technical Control Facility experience.
• Ticketing systems experience is a plus.
• Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable.
• Customer service experience.
• Associates or Bachelor's degree desirable.