VP IT Infrastructure and Operations

Goodman Manufacturing - Waller, TX

Full-time - Executive

Hybrid - Waller, TX

Warehousing and Storage

About the position

This is the most senior role in the infrastructure and operations (I&O) function within IT, accountable for IT I&O throughout the organization. The head of I&O is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across all Daikin affiliates in North America. As a key member of the senior IT leadership team this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value. The position is based out of Houston or Minneapolis and travel will be needed to both locations.

Responsibilities

• Sets the mission, vision, and strategy of the I&O organization to maximize the success of business and IT enterprise initiatives.
• Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
• Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
• Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
• Creates and aligns an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them.
• Drives alignment of I&O strategies to the organization's environmental, social and governance goals.
• Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan.
• Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets.
• Collaborates with the Chief Information Security Officer (CISO) to ensure I&O contributes to, embraces, and applies security strategy.
• Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams.
• Develops and executes a strategy to improve awareness of the business value that the Infrastructure and Operations function provides.
• Designs and develops a strong and diverse I&O leadership team, together with a reporting structure for the function.
• Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential.
• Improves IT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness.
• Keeps track of trends and provides direction on what emerging technologies should be incorporated into I&O products and services.
• Champions I&O involvement in the organization's innovation efforts and encourages experimentation with new solutions.
• Provides strategic direction and oversight for the full life cycle of IT systems.
• Directs the development of an I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
• Works with HR and the IT leadership team to develop and execute workforce plans that ensure I&O can supply skilled resources to meet demand.
• Develops the maturity of I&O to improve efficiency, deliver new innovations and increase collaboration with other IT and business areas.
• Drives the adoption of service improvements through a programmatic approach to continuous improvement.
• Supports the CIO and Chief Enterprise Architect by implementing infrastructure solutions that align to the enterprise architecture framework and roadmap.
• Serves on IT planning and policymaking committees; drives the development and adoption of enterprise technology standards.
• Continuously evaluates the business value of I&O, including the use of metrics such as Key Performance Indicators.
• Collaborates with peer IT Leaders to ensure knowledge and insight can be freely shared.
• Perform additional tasks as required.

Requirements

• 15+ years of experience in IT or business/industry.
• 10+ years of leadership responsibilities, including strategy, budgeting, and staffing.
• Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff.
• Effective influencing and negotiation skills in complex environments.
• Experience developing strategies to leverage fusion teams that embrace business technologists.
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
• Budget planning and financial management, preferably with showback and/or chargeback models.
• Deep understanding of current and emerging I&O technologies and practices.
• Demonstrated ability to develop and execute a strategic staffing plan.

Nice-to-haves

• Experience with agile, DevOps, SRE, cloud adoption at scale.
• Experience in consolidating operations capabilities in large, complex enterprise organizations.
• Experience in building cloud management solutions, including software development and integration.
• Experience applying AI / ML to solve large data challenges.

Benefits

• Equal employment opportunity regardless of race, color, religion, creed, national origin, citizenship, veteran status, disability, medical condition, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.