VP, Relationship Banking Manager

About the position

The Vice President, Relationship Banking Manager reports to the Market President and is responsible for overseeing treasury management and branch operations, along with the Treasury Management team and the Operations Supervisor. Manages, trains and develops the operations team for the Unit. In addition, the RBM will work with the Business Client Advisors, the Business Development and Treasury Management teams to oversee training and onboarding support for new clients in the areas of Treasury Management. Oversees the Treasury Management and Relationship Banking Officers and the Operations Supervisor. This person will plan a key role in meeting Unit deposit growth goals and ensuring that our branch office client service is excellent.

Responsibilities

• Coordinates and directs treasury management sales activities to include development of new cash/treasury management business, expansion of existing business relationships and servicing clients.
• Manages Operations Supervisor and oversees branch operations team while continuing to be both internally and externally facing. Solves both client-related and internal branch day-to-day problems.
• Participates in business calls with colleagues and assists calling officers with promote treasury management products and services and to generate revenue for the Bank.
• Distributes work assignments accordingly and ensures that all prospect opportunities are closed and onboarded.
• Monitors and distributes monthly account updates including analysis, closed accounts and balance fluctuations.
• Works closely with Business Development, Lending and eBanking teams to attain service charge and deposit goals and to solidify customer retention efforts by providing superior level of customer service.
• Performs, and tracks through completion demonstrations, setups, and installations of all treasury management products and services. Trains Treasury Management Officer and Relationship Banking Officer to do the same.
• Personal training on new treasury management services in conjunction with the Treasury Management Officer.
• Works with Treasury Management Officer to prepares sales contracts, agreements and Treasury Management forms; ensuring proper documentation and authorizations have been obtained.
• Promotes and trains on Merchant eSolutions.
• Completes regular monitoring and processing functions associated with the Bank's Treasury Management products and services. Responds to questions and client service requests, interacting with vendors to research and resolve system or client issues as needed.
• Trains, Analyzes and supports the Bank's Treasury Management Officer and Relationship Banking officer with treasury management products and services including but not limited to: ACH origination, remote deposit capture, online banking, merchant services and mobile banking. Monitors the Bank's Treasury Management offerings and usage; recommending enhancements as appropriate.
• Develops and maintains necessary documentation and processes for Treasury Management Services. Continually evaluates the efficiency of operational controls and procedures to maximize departmental production and to ensure compliance with applicable laws, rules, and regulations.
• Ensures that other team members are informed of client needs and of the solutions to meet those needs.

Requirements

• Associates degree in related field or equivalent combination of experience. Work related experience should consist of a minimum of five (5) years of experience. Educational experience, through in-house training, formal school or related curriculum, should be applicable to treasury management products and services.
• Extensive knowledge of treasury management required.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, write reports, correspondence and procedures, speak clearly to customers, employees, directors, and shareholders.
• Advanced computer operation skills; scheduling, word processing, spreadsheet, Microsoft Windows, and Fiserv applications.
• Intermediate typing skills to meet production needs of position.
• Excellent organizational and time management skills.
• Ability to read, analyze, and interpret business periodicals, professional journals and procedures.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with minimal supervision while performing duties to handle confidential information with discretion.