Synchrony - Kansas City, KS

posted 5 months ago

Full-time - Executive
Remote - Kansas City, KS
1,001-5,000 employees
Credit Intermediation and Related Activities

About the position

The VP, Specialty Retail Marketing Leader will spearhead the marketing organization for retail financing programs specifically tailored for the specialty retail industry. This role is pivotal in crafting and executing marketing strategies and tactics that align with our retail partners' business objectives while also driving Synchrony's growth metrics. The successful candidate will collaborate closely with both the Synchrony sales organization and our retail partners to foster incremental cardholder growth and enhance card usage. This position not only requires strategic oversight but also involves direct leadership of a team, ensuring that marketing initiatives are effectively implemented and monitored for success. In this capacity, the VP will partner with business and client teams to lead the development and execution of dynamic annual growth strategies and plans. This includes creating new client financing program value propositions and go-to-market strategies, establishing key relationships at senior levels within client organizations, and integrating clients' business objectives and marketing calendars into the planning process. The role demands a keen understanding of market dynamics, allowing the leader to optimize marketing spend and identify portfolio segments that can be targeted for growth. The VP will manage all aspects of the value proposition, including acquisition offers, lifecycle campaigns, and loyalty programs, while also tracking industry trends and customer experience metrics. Ensuring program profitability and penetration through continuous enhancements is crucial, as is the ability to drive programs that function effectively in a multi-channel environment. The role also involves monitoring and managing performance against key credit and marketing metrics, assisting in the Synchrony Financial planning cycle, and leading a team of direct reports to achieve these objectives. Additional responsibilities may include special projects as assigned, making this a dynamic and impactful leadership position.

Responsibilities

  • Lead the marketing organization for retail financing programs in the specialty retail industry.
  • Develop and implement marketing strategies and tactics to achieve retail partner business objectives.
  • Collaborate with Synchrony sales organization and retail partners to drive cardholder growth and usage.
  • Partner with business and client teams to create and monitor annual growth strategies and plans.
  • Establish key relationships at senior levels of client organizations.
  • Incorporate clients' business objectives and marketing calendars into planning processes.
  • Optimize marketing spend and pursue additional funds to meet growth goals.
  • Identify portfolio segments for targeted growth and implement programs accordingly.
  • Manage all aspects of the value proposition, including acquisition offers and lifecycle campaigns.
  • Track industry trends and customer experience metrics to ensure program profitability.
  • Drive multi-channel marketing programs and ensure digital assets are optimized.
  • Monitor and manage performance of key credit and marketing metrics against plans.
  • Assist in the development of Synchrony Financial planning cycle.
  • Lead and develop a team of direct reports.

Requirements

  • Bachelor's degree or high school diploma/GED with 15 years of marketing experience.
  • Minimum of 10 years of marketing experience, preferably in credit card or financial services.
  • 10 years of growth marketing leadership experience with consumer-facing programs and products.
  • 8 years of experience in developing and delivering financial services products via digital channels.
  • Demonstrated successful people leadership experience.
  • Direct marketing experience with acquisition and loyalty/lifecycle channels.
  • Experience in developing and executing customized value propositions.
  • Digital marketing expertise in paid and owned channels.
  • Ability to build business cases and balance metrics/creativity to influence GM and client C-Suite.
  • Skilled at using data to drive business decisions; experience with client data-share initiatives is desirable.
  • Ability to diagnose and stop low ROI work processes and elevate high ROI initiatives.

Nice-to-haves

  • Advanced degree (MS, MBA).
  • Demonstrated project management skills.
  • Strong problem-solving skills with the ability to evaluate situations using multiple sources of information.
  • Experience in the specialty retail industry including music, gaming, and specialty clothing brands.

Benefits

  • Work from home option
  • Annual bonus based on individual and company performance
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