W2 Specialist

About the position

The W2 Specialist role at Aston Carter is a high-volume position focused on assisting employees during tax season. This role is part of the master data team and involves troubleshooting tax form access issues, updating employee information, and managing inbound communications through a ServiceNow queue system. The position requires strong customer service skills and attention to detail, as it involves repetitive tasks in a professional office environment.

Responsibilities

• Assist employees with troubleshooting and accessing tax forms on the company website.
• Handle inbound phone calls and chats from employees via ServiceNow.
• Update employee information such as addresses and system access.
• Perform data entry tasks efficiently and accurately.

Requirements

• Strong customer service skills.
• Proficient data entry skills.
• Professional office experience.
• Basic MS Excel skills (copy/paste, navigate through cells).
• Attention to detail.
• Ability to meet deadlines.

Nice-to-haves

• 1+ years of professional office experience (open to new graduates with no experience).
• Comfortable with a repetitive role.

Benefits

• Flexible working hours between 7am-6pm with an 8-hour shift and a 30-minute or 1-hour lunch break.
• Training provided for 2 weeks, including the use of SAP and ServiceNow.
• Potential for hybrid flexibility after 90 days.
• Access to on-site amenities such as a cafeteria, gym, Starbucks, game room, and sports courts.