Warranty Administrator / Customer Service Representative Carson CA

$41,600 - $43,680/Yr

Adecco - Carson, CA

Full-time - Entry Level

Carson, CA

Administrative and Support Services

About the position

The Warranty Administrator / Customer Service Representative serves as the primary point of contact between customers and Monogram Systems, focusing on managing repair orders and ensuring customer satisfaction. This role involves executing warranty policies, interpreting regulations, and providing support for customer repair needs while maintaining effective communication and follow-up with customers.

Responsibilities

• Processes customer quotations using proper methods and practices.
• Updates customers on the status of their quotations and repair orders.
• Escalates prioritization of quotations as necessary.
• Processes Bill of Ladings (BOL) and Packing Slips, and follows up on shipments.
• Creates customer reports and ensures timely repairs.
• Reviews customer paperwork for accuracy including price lists and quality documentation.
• Answers incoming telephone calls and emails professionally, providing customers with updates.
• Processes requests to meet quality scorecard goals and KPIs.
• Receives and responds to customer complaints, coordinating with departments for resolution.
• Creates and maintains customer data records for receiving, in process, and shipping.
• Leads weekly customer order reviews with assigned accounts.
• Provides additional support to the general customer service team as needed.
• Follows company policies and safety guidelines as outlined in the Employee Handbook.
• Performs additional duties as assigned.
• Demonstrates excellent written, verbal, and presentation skills.
• Maintains attention to detail and possesses strong organizational and follow-up skills.
• Utilizes Word, Excel, and other software proficiently.
• Attends customer meetings regarding service and support activities.

Requirements

• High School diploma or equivalent; Associate Degree in Business Administration or related field preferred.
• Minimum 2 years' experience in Sales or Customer Service in a manufacturing environment.
• Competent with MS Office programs: Excel, Word, and PowerPoint.
• Basic knowledge of sales methodologies.
• Proven ability to manage customer requests and concerns effectively.
• Excellent communication skills, both verbal and written.
• Ability to build and maintain effective relationships in a team environment.
• Strong organizational and interpersonal skills.
• Ability to analyze and summarize information.

Nice-to-haves

• Experience working with aerospace products and manufacturing.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• Employee Assistance Program (EAP)
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay as applicable.