Weatherization Field Services Analyst - Sr.

About the position

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

Responsibilities

• Provides analysis, field services and technical support.
• Creates schedules, gathers data, tracks metrics, generates reports and develops presentations that show results and document conclusions of various analyses.
• Supports a team that ensures ERCOT meets its obligations in accordance with regulatory requirements to perform generation and transmission compliance inspections for Texas power plants and transmission facilities.
• Witnesses black start tests, evaluates compliance with various regulatory and contractual requirements.
• Participates in or leads reviews of market participant investigations of potential facility compliance deficiencies.
• Inspects, provides inspection reports, identifies areas of potential non-compliance, requests mitigation and corrective action, and verifies remedial work has been completed.
• Supports the development of software enhancements increasing the efficiency of team processes.
• Examines, validates, and troubleshoots discrepancies related to data analyses and reports.
• Identifies areas for improvement to increase accuracy and efficiency in process workflows and performance measurements.
• Communicates directly with, and provides technical assistance and support to, Market Participants to facilitate appropriate data submission and reporting.
• Responsible for summary reporting on inspection/audit activities.
• Creates and maintains compliance tools and collects and maintains data for the management and reporting of program data.
• Develops tools and implements procedures to monitor and report as needed.
• Demonstrates skills as an expert user of software applications and tools, spreadsheet programs, and database programs.
• Creates dashboards as needed to collect and maintain data for reporting.
• Suggest solutions to improve accuracy, efficiency, and timeline of weatherization activities.
• May participate in RFP's and vendor management and/or consultant services.
• Creates, reviews, and updates departmental and organizational processes and procedures.
• Ensures staff and/or vendors perform in alignment with policies and procedures.
• Analyzes data to help formulate conclusions and recommendations for mitigation and/or escalation.
• Accurately reports findings and recommendations and communicates results of analyses to appropriate stakeholders.
• Performs root cause and trend analysis, and recommends process improvements.
• Recognizes upstream and downstream impacts.
• Develops detailed solutions and improvements to procedures to improve accuracy, efficiency, and timelines of inspection activities.
• Continuously improves working knowledge of the market, power systems, and various types of technologies used by Market Participants within the ERCOT market.
• Evaluates compliance with various regulatory and contractual requirements.
• Serves as a departmental representative on cross-functional teams, proactively providing technical, business, and policy guidance.
• Leads analysis and reviews of market participant investigations of potential facility compliance deficiencies.
• Leads the work of projects and internal audits as assigned by management.
• May represent ERCOT at stakeholder forums, on committees, and/or in working groups.
• Represents ERCOT at various market participant on-site meetings including witnessing of testing, evaluation of compliance with contract requirements, and investigation of compliance deficiencies.

Requirements

• Mid-Level Analyst - Requires a minimum of 1-year related work experience in project management, construction, heavy industry or the electric utility industry in excess of degree requirements.
• Senior Level Analyst - Requires a minimum of 5 years related work experience in project management, construction, heavy industry or the electric utility industry in excess of degree requirements.
• Lead Level Analyst - Requires a minimum of 8 years related work experience in project management, construction, heavy industry or the electric utility industry in excess of degree requirements.
• Experience in project management, business analysis, and process analysis (all levels).
• Tech savvy with good working knowledge of MS Office Suite (all levels).
• Database experience (all levels).

Nice-to-haves

• Related work experience in thermal power plant maintenance or operations (some ERCOT region experience preferred).
• Familiarity with power plant weatherization in thermal and intermittent facilities (all technologies preferred).
• Familiarity with inverter-based resource operations, limitations, and equipment.
• Familiarity with transmission operation and equipment.
• Vendor Management experience preferred.
• ServiceNow software experience preferred.

Benefits

• Salary and level will be based on overall experience as determined by ERCOT.
• Travel required. May travel up to 25% for multiple days at a time.
• Ability to walk, climb stairs and ladders, stand for prolonged periods of time, and access power plant, transmission facilities, and load resource facilities while wearing appropriate PPE.
• Ability to gain clearance for escorted and/or unescorted access for plant visits and inspections as needed.
• Possess and maintain a valid Texas driver's license, an acceptable driving record, and a reliable personal vehicle.
• Must have dependable access to the internet.
• Bachelor's Degree: Engineering, Computer Science, Business Management, or related physical sciences field (Required).
• Advanced Degree: Engineering, Computer Science, Business or Engineering Management, or related field (Preferred).
• PE Professional Engineer (Preferred).
• CBAB Certified Business Analysis Professional (Preferred).
• PMP Project Management Professional (Preferred).