Windows System Administrator (SA1) (Government)

About the position

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement. AT&T has an opening for a Windows System Administrator to support Public Sector Solutions. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Responsibilities

• Support implementation, troubleshooting and maintenance of Windows servers (2012, 2016, and 2019), including the provisioning of a Windows 11 VDI infrastructure for enclave access and program support.
• Support Intelink IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices.
• Provides Tier 2 and Tier 3 problem identification, diagnosis and resolution.
• Escalation and communication of status to agency management and internal customers.
• Creates and updates ServiceNow tickets accordingly.
• Manages GPOs, applies security and system patching and coordinates/supports all service leads utilizing Windows servers across the Intelink program.
• Configures and manages Windows operating systems and installs/loads operating system software.
• Troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
• Optimizes system operations and resource utilization and performs system capacity analysis and planning.
• Analyzes and resolves complex problems associated with servers, windows applications, and software integration.
• May be required to respond to after-hours requests as required in a 24 x 7 environment.

Requirements

• Five (5) years experience in programs and contracts of similar scope, type, and complexity within the Federal Government.
• Bachelor’s degree in a technical discipline from an accredited college or university (Five (5) years of additional system administration experience may be substituted for a bachelor’s degree).
• Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, A+, NET+, CCNA).
• Knowledgeable in Power shell, Microsoft Exchange, Microsoft Active Directory, Trelix ePolicy Orchestrator, Virtualization and VMWare, and Amazon Web Services.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone