Wireless Retail Sales Manager - Libbie Place

Full-time - Mid Level

Richmond, VA

101-250 employees

About the position

The AT&T Wireless Retail Store / Sales Manager at Cellular World is responsible for leading and motivating a sales team to achieve sales goals while ensuring an excellent customer experience. This role involves managing store operations, training staff, and developing positive relationships with customers and team members. The position offers opportunities for personal and professional growth within a fast-growing retail environment.

Responsibilities

• Drive sales and customer satisfaction using the 5 Key behaviors.
• Meet and exceed monthly sales goals.
• Achieve personal sales goals and assist employees with closing sales and customer service.
• Observe customer experience to determine the focus of the 6 steps sales process.
• Ensure proper opening and closing of the retail location with completion of all open/close procedures.
• Ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Manage the order, receiving, discrepancies, and complete daily, weekly, and month-end inventory counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide continuous coaching to sales associates in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote learning and growth of sales associates.
• Recognize top performers and lower performers to improve overall team performance.
• Review resumes, perform initial phone screens, in-person interviews, and complete onboarding paperwork for new hires.
• Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&T requirements.
• Develop and maintain relationships with co-workers and consumers.

Requirements

• Previous retail or customer service management experience is required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full time, including weekends and during peak retail selling periods.
• Tech-savvy and enjoy working with interactive technology devices.
• Bilingual; Spanish speaking preferred.
• Enjoy working in a team environment and engaging consumers.
• Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Reliable transportation.
• Must be at least 18 years of age.
• Must be able to pass a background check.

Nice-to-haves

• Bilingual in Spanish is preferred.

Benefits

• Paid training
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount