Workday Solutions Analyst

Full-time

Charlotte, NC

1,001-5,000 employees

Air Transportation

About the position

Let your career take off with PSA Airlines. PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Responsibilities

• Serve as Subject Matter Expert with Workday Benefits managing benefits, inbound and outbound vendor integrations for ongoing administration and special projects such as the Annual Open Enrollment cycle
• Support the Workday Benefits, Absence, and Payroll areas by leveraging strong project management and support expertise, proficient analytical capabilities, creativity, flexibility, and process orientation of a functional expert
• Assist with ongoing Vendor Management, serving as a technical liaison between third party benefits vendors, internal technical development team, and benefits stakeholders
• Monitor benefit integrations output and performance by troubleshooting errors and identifying data trends that require robust solutions
• Collaborate with HRIS team and payroll to resolve data discrepancies impacting the benefits vendor integrations, payroll processing cycles, and ongoing operations
• Maintain thorough documentation of processes and projects such as requirements, technical file specs, and other project artifacts
• Assist with system configuration and conduct unit testing and defect management in support of operational and project tasks
• Support User Acceptance Testing (UAT) and Vendor Testing by augmenting test scenarios accordingly
• Assist with inquiries, questions, and resolving issues such as Help Desk incidents
• Partner closely with the HRIS team, business, and support teams to understand system end-user needs and provide recommendations to keep Workday business processes simple and efficient
• Lead Workday continuous improvement projects, such as improving processes, workflows, integrations, and data security
• Ensure data integrity within the HR management system; generate standard and ad-hoc reports and dashboards as needed
• Provide support on Workday releases and updates, which includes researching functionalities, conducting testing, and educating user group on enhancements, as applicable
• Research and minimize reported problems or pain points within HRIS system, driving resolutions and recommending corrective actions
• Translate business objectives and user needs into clearly written requirements
• Assist with broadening internal knowledge of Workday through hands-on training to HRIS and other support teams
• Coordinate and participate in troubleshooting of reported issues to ensure timely resolution
• Independently troubleshoot, analyze, identify, and correct technical problems
• Implement testing to meet business requirements and perform functional system testing
• Develop and maintain reports and HR metrics that support business processes, providing the organization with data to make business decisions
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• Performs other duties as assigned

Requirements

• High School Diploma or equivalent
• Four (4) years of professional experience in business systems analysis, solution design and deployment experience
• Three (3) years of experience in configuring/implementing Workday in various modules in a post-implementation environment
• Understandings of Workday HCM Core, Benefits, Recruiting, and Absence
• Ability to collaborate in virtual and remote environments
• Ability to speak/read/write in English
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Nice-to-haves

• Workday functional expertise and familiarity with technical offerings (EIC/Core/Connectors/Integrations)
• Three (3) years of technical writing and training experience
• Workday Pro Certification

Benefits

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional