Workday - Austin, TX
posted 3 months ago
At Workday, we are seeking an experienced Technical Account Manager who will play a crucial role in providing a proactive and personalized support experience for our customers. This position is designed for individuals who are passionate about customer relations, project management, and account management. The ideal candidate will possess a strong technical background and a commitment to delivering exceptional service to both customers and Workday teammates. As a Technical Account Manager, you will be the primary point of contact for our largest strategic accounts, ensuring alignment of business objectives and goals while proactively identifying opportunities to enhance the reliability and availability of the Workday system. In this role, you will manage multiple accounts simultaneously, acting as a liaison between Operations, Professional Services, Development, Product Management, and Customers. You will demonstrate proficiency in Workday products, including HCM, Payroll, and Financials, and become an expert in Workday's architecture. Your responsibilities will include reviewing upcoming customer events and planned production activities to identify potential issues, coordinating and prioritizing business-critical cases, and driving escalations and managing incidents effectively. You will engage with senior leadership and technical staff to remove roadblocks and mitigate issues, ensuring a seamless experience for our customers. The Technical Account Manager will also champion customer self-sufficiency by educating customers on how to engage with the Workday Support organization and tools. You will participate in customer steering committee meetings, drive continuous improvement initiatives, and occasionally travel up to 25% of the time. This role requires a self-motivated professional who can navigate challenges strategically and tactically, ensuring that our customers receive the highest level of support and service.