Workday - Boston, MA
posted 5 months ago
At Workday, we are committed to creating a brighter workday for all. As a Technical Account Manager (TAM), you will play a crucial role in providing proactive and personalized support to our customers who require a higher level of engagement. You will act as the primary point of contact for our customers, advocating for their needs within Workday and ensuring alignment with their business objectives. Your responsibilities will include managing relationships with a strategic group of implementing and production customers, coordinating business-critical cases, and driving escalations to resolve incidents effectively. In this role, you will leverage your strong technical background and project management skills to navigate challenges with large, strategic customers. You will work closely with various internal teams, including Operations, Professional Services, Development, and Product Management, to ensure seamless communication and collaboration. Your expertise in Workday products, including HCM, Payroll, and Financials, will be essential in identifying potential issues and implementing solutions to enhance system reliability and availability. As a TAM, you will also engage with senior leadership and technical staff to address roadblocks and mitigate issues, ensuring that our customers achieve production success. You will champion customer self-sufficiency by educating them on how to effectively engage with the Workday Support organization and tools. Additionally, you will participate in customer steering committee meetings and drive continuous improvement initiatives for our production customers. This role requires occasional travel, up to 25% of the time, and participation in our 24x7 program, reflecting our commitment to providing exceptional support to our clients.