Workplace Services and Experience Operations Manager

About the position

We are looking for an experienced, thoughtful, and collaborative professional to lead the Workplace Services Operations team in our New York office. In this role, you'll oversee aspects of our workplace services facility operations while maintaining our high standards for a welcoming, seamless workplace and visitor experience. Our Workplace Services Operations team interacts with nearly every department at Jane Street. On a given day, you might collaborate with food teams on daily operations, events teams on the particulars of a new program, or engineering and facilities teams on a construction project. In every case, your leadership will help ensure that our firm continues to be a great place to work. Additional responsibilities of the role will include: Directing daily workplace operations, including janitorial services, waste management, pest control, office maintenance, and food service equipment maintenance. Implementing and maintaining operational standards that enhance the workplace experience. Sourcing and evaluating reliable service providers, negotiating contracts, and managing vendor relationships. Monitoring performance and developing appropriate KPI and SLA standards. Verifying that invoices match contract scope and pricing. Developing and managing departmental budgets, tracking expenses, and identifying cost optimization opportunities. Ensuring regulatory compliance (including DOH requirements) and implementing safety protocols. Developing sustainable workplace practices that align with building and Jane Street programming. Promptly addressing the day-to-day needs and concerns of colleagues and visitors. Overseeing special projects from planning through execution. Leading the Workplace Services Operations team by providing guidance, training, and mentorship (and participating in broader workplace services leadership initiatives). Leveraging technology to enhance operations and efficiency where applicable.

Responsibilities

• Directing daily workplace operations, including janitorial services, waste management, pest control, office maintenance, and food service equipment maintenance
• Implementing and maintaining operational standards that enhance the workplace experience
• Sourcing and evaluating reliable service providers, negotiating contracts, and managing vendor relationships
• Monitoring performance and developing appropriate KPI and SLA standards
• Verifying that invoices match contract scope and pricing
• Developing and managing departmental budgets, tracking expenses, and identifying cost optimization opportunities
• Ensuring regulatory compliance (including DOH requirements) and implementing safety protocols
• Developing sustainable workplace practices that align with building and Jane Street programming
• Promptly addressing the day-to-day needs and concerns of colleagues and visitors
• Overseeing special projects from planning through execution
• Leading the Workplace Services Operations team by providing guidance, training, and mentorship
• Leveraging technology to enhance operations and efficiency where applicable

Requirements

• 10-15 years of experience in commercial high-rise, campus environment, or property portfolio management
• People management experience
• Preferably have a bachelor's degree in facilities management, corporate real estate, project management, or business administration
• Exceptional communicator with great people skills
• Proactive, strategic thinker with strong problem-solving capabilities
• Technical knowledge of facilities operations, along with expertise in financial management and budgeting
• Able to manage multiple priorities and take thoughtful action under pressure
• Eager to identify process improvements and experience enhancements where possible
• Enjoy collaborating with professionals across different areas of expertise
• Proven experience successfully managing vendors