Youth and Childrens Program Case Manager

$37,003 - $37,003/Yr

Tessa Sarl - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Youth and Children's Program Case Manager at TESSA plays a crucial role in supporting the growth and development of the Youth and Children's Program. This position involves providing case management, group facilitation, and parental support to families in both residential and community settings. The case manager will deliver trauma-informed advocacy and empowerment-based services to child victims of intimate partner and sexual violence, stalking, and human trafficking, ensuring a safe and supportive environment for all clients.

Responsibilities

• Provides comprehensive and collaborative case management services to Safehouse and Non-Residential families.
• Treat clients with respect, dignity, and empathy utilizing Trauma-Informed Care best practices.
• Assists with the development and implementation of the Safehouse families' service plans.
• Completes intakes, needs assessments, and meets with Safehouse families on a continuous basis to support family empowerment, as directed by the client.
• Works with the Youth and Children's Program Manager regarding approaches to child clients.
• Works cooperatively with other agencies and individuals involved with the client to assure comprehensive service delivery.
• Assists and supports families with educational needs and potential barriers.
• Plans, gathers materials for, and implements activities for both residential and non-residential child clients to include Growing Readers, Kid's Club, and Family Night.
• Works with other Youth and Children's Program staff to plan, facilitate, and execute special events to include Summer Camp, Back to School BBQ, Holiday Party, and Trunk or Treat.
• Develops and demonstrates knowledge and expertise regarding intimate partner and sexual violence, human trafficking, and stalking.
• Provides education and information to parents and children to support informed choices.
• Develops multicultural services, programming, and outreach as appropriate in collaboration with the Youth and Children's Program Manager.
• Facilitates psycho-educational groups for children and/or adolescents.
• May work with children and/or provide child supervision when a parent seeking services brings child(ren) to TESSA.
• Helps plan and supervise birthday celebrations and other special events.
• Assists parent or guardian in discipline/nurturing techniques when appropriate.
• Meets with new families regarding the Youth and Children's Program rules.
• Monitors volunteer participation in the Youth and Children's Program when Program Manager is not present.
• Assists in the training and task supervision of volunteers within the Youth and Children's Department.
• Assists in maintaining children's play areas.
• Plans and escorts children on monthly field trips (i.e.: park, zoo, fire station).
• Puts together welcome bags for children when they arrive at the Safehouse and Main Office.
• Maintains confidentiality and follows all mandated reporting guidelines.
• Understands department objectives and how they relate to the goals of the agency.
• Prevents, identifies, and removes discriminatory barriers in services provided.
• Provides advocacy services to adult survivors seeking assistance in person or on the phone if and when TESSA is short-staffed.

Requirements

• Bachelor's of Social Work Degree or Bachelor's degree in a relevant field.
• Two years of relevant experience; equivalent combination of education and/or experience may be considered.
• Fluency in Spanish and/or ASL preferred.
• CPR Training preferred.
• Valid driver's license and car insurance.
• Ability to work with children of all ages and with those who have experienced significant trauma.
• Excellent organizational, communication (verbal and written), problem solving, listening, and inter-personal skills.
• Attention to detail.
• Ability to work well under stressful circumstances.
• Ability to empathize, encourage, and guide.
• Able to work well in stressful and emotionally taxing circumstances and engage in effective self-care.
• Able to independently use a computer for Word documents, spreadsheets, presentations, email, internet research, data entry, and data management.
• Possess vision and hearing sufficient to work on a computer, on the telephone, and in person.
• Ability to lift 50lbs, intermittently.

Nice-to-haves

• Fluency in Spanish and/or ASL preferred.
• CPR Training preferred.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Flexible schedule
• Life insurance
• Retirement plan