Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench

Part-time - Entry Level

Accommodation

About the position

The Call Center Representative position at Walt Disney World Resort involves providing exceptional guest service to a diverse range of guests, including those visiting the resort. This part-time role requires representatives to answer inquiries on various topics and support guests with their needs related to Walt Disney World Resort Hotels. The position operates within a high-volume call center that functions 24/7, necessitating flexibility in scheduling and availability.

Responsibilities

• Provide outstanding guest service to a wide range of guests.
• Answer general questions regarding various topics related to Walt Disney World Resort.
• Support guests with inquiries about Walt Disney World Resort Hotels.
• Handle conflict resolution and make quick decisions as needed.

Requirements

• Proficiency with a Microsoft Windows environment and comfortable working on dual monitors.
• Ability to handle conflict resolution and make decisions quickly.
• Flexibility and adaptability to the fluctuating needs of the operation.
• Maintain confidentiality with critical information.
• Strong written and verbal communication skills.
• Availability for three weeks of full training.

Nice-to-haves

• Experience in a call center or customer service environment.
• Familiarity with Walt Disney World Resort and its offerings.

Benefits

• Competitive hourly wage starting at $19.16/hour.
• Flexible scheduling options.